Juliana Daddio
North Haven,CT
Summary
Experienced Universal Banker with over year and half of expertise in providing exceptional customer service and support. Proficient in assisting customers with account management, loan applications, and online banking services. Adept at educating customers on banking products and services to ensure their financial needs are met.
Overview
7
7
years of professional experience
Work History
Universal Banker
Guilford Savings Bank
10.2023 - Current
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Educated customers on use of banking website and mobile apps.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Provided excellent customer service with disgruntled customers
- Assumes Assistant Branch Manager responsibilities on occassion
- Assist other staff in daily settlement, including on-site ATM and Cash Recycler and also assists in balancing
- Efficient in using client interactions as opportunities to educate and cross sell clients on all Bank's products and services, including deposit accounts, digital services, mortgages and loans.
Food Service Worker
Dunkin Donuts
10.2021 - 10.2023
- Provided exceptional customer service
- Handled customer complaints, questions and inquiries.
- Resolved customer problems and complaints.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Greeted customers at counter to fulfill requests and answer questions.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Developed and maintained positive relationships with customers to enhance service.
- Processed customer payments and balanced cash drawers.
Brand Ambassador
Vine Ventures
01.2019 - 01.2023
- Communicated product information with confidence and educated consumers about company and products at events
- Showed understanding of customer's personal preferences when offering product tastings
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion of various products lines
Sales Associate
AgwayGrove City Pets
05.2017 - 08.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Prepared merchandise for sales floor by pricing or tagging.
Education
Bachelor of Arts -
Quinnipiac University
Hamden, CT 05.2022
Skills
- Conflict and Complaint Resolution
- Relationship Building
- Exceptional Customer Service
- Team Player
- Friendly and Positive Can do Attitude
- Upselling and Cross Selling
_ High Energy and Committed
- Excellent verbal and written communication
- Transactions and Cash Handling
- Staff training
- Point of Sale Systems
- Dedicated and Hardworking
Timeline
Universal Banker
Guilford Savings Bank
10.2023 - Current
Food Service Worker
Dunkin Donuts
10.2021 - 10.2023
Brand Ambassador
Vine Ventures
01.2019 - 01.2023
Sales Associate
AgwayGrove City Pets
05.2017 - 08.2018
Bachelor of Arts -
Quinnipiac University