Juliana De Leon
Plano
Summary
Detail-oriented Hyperbaric Technician with a strong background in customer service and medical front office operations. Skilled at administering hyperbaric oxygen therapy, monitoring patient vitals, and educating patients, while simultaneously managing reception duties, including check-in, billing, and patient inquiry management. Dedicated to safety, accuracy, and enhancing patient experience
Overview
11
11
years of professional experience
Work History
Hyperbaric Technician
Johnson Medical Associates
Richardson
02.2015 - Current
- Operated hyperbaric chambers, ensuring patient safety and compliance with treatment protocols.
- Prepared and maintained hyperbaric equipment for optimal performance.
- Educated patients on treatment procedures and safety protocols, enhancing understanding and cooperation.
- Maintained records of patient visits and treatment plans in accordance with regulatory standards.
- Completed necessary paperwork for billing purposes related to patient treatments.
- Inspected chambers daily for cleanliness and operational readiness prior to use.
- Answered calls, scheduled patient treatment plans, and processed payments to streamline patient intake.
Customer Service Representative
Medical City Of Plano
Plano
05.2019 - 09.2025
- Resolved customer complaints promptly to ensure satisfaction.
- Built strong customer relationships through personalized assistance and support.
- Educated patients on dietary restrictions to enhance health management.
- Answered calls in a fast paced environment, patients call to place their meal orders for the day.
- Managed incoming calls and directed them to appropriate departments.
- Collaborated with healthcare teams to address patient needs and concerns.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Patient Care Technician -
PCI
Richardson, TX05-2012
High School Diploma -
Plano Senior High School
Plano 06-2010
Skills
- Patient education
- Hyperbaric operation
- Safety compliance
- Equipment maintenance
- Record keeping
- Customer relationship management
- Excellent communication
- Direct patient care
- HIPAA regulations
- Patient scheduling
- Attention to detail
- Multi-line telephone systems
- Reliability and punctuality
- Payment processing
Timeline
Customer Service Representative
Medical City Of Plano
05.2019 - 09.2025
Hyperbaric Technician
Johnson Medical Associates
02.2015 - Current
Patient Care Technician -
PCI
High School Diploma -
Plano Senior High School