Juliana Endicott
Winter Haven
Summary
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.
Overview
12
12
years of professional experience
Work History
Retail Associate
Publix Supermarkets Store
Winter Haven
05.2014 - Current
- Assisted customers with product selections and inquiries.
- Maintained cleanliness and organization of merchandise displays.
- Collaborated with team members to manage inventory levels effectively.
- Provided exceptional customer service during peak shopping hours.
- Trained new associates on store policies and procedures.
- Assisted customers in finding products, answered questions, and made product recommendations.
- Organized backroom storage areas for efficient access to merchandise.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Walked sales floor and remained aware of customer actions to maintain safe and secure shopping environment.
- Engaged with customers to determine appropriate items to fit needs.
- Resolved customer complaints in a professional manner.
- Analyzed complex problems to identify effective solutions for operational challenges.
- Greeted customers and provided prompt, friendly customer service.
- Provided superior customer service to all shoppers.
Education
Lake Region High School
Winter Haven, FLSkills
- Customer service
- Product knowledge
- Visual merchandising
- Inventory management
- Employee training
- Problem solving
- Time management
- Attention to detail
- Reliability and punctuality
- Effective communication
Timeline
Retail Associate
Publix Supermarkets Store
05.2014 - Current
Lake Region High School