Juliana Figueroa
Apopka
Summary
Versatile professional with a background in patient care, high-volume sales, and team supervision. Demonstrates effective communication and organizational skills while managing sensitive medical records and de-escalating challenging situations. Committed to delivering quality support and maintaining high service standards in healthcare environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Chiropractic Assistant/Receptionist
Elite Health Orlando
Orlando
01.2025 - Current
- Scheduled appointments for patients, ensuring efficient use of time and minimal wait times
- Managed patient records and maintained confidentiality of sensitive information
- Educated patients on proper posture, exercise techniques, and lifestyle modifications to support their treatment plans
- Prepared patients for treatments by explaining procedures and addressing any concerns or questions they may have had
- Assisted with therapeutic exercises under the guidance of the chiropractor to aid in patient recovery
- Assisted chiropractor in providing patient care, including preparing treatment rooms and equipment
- Collaborated with other healthcare professionals to coordinate patient care when necessary
Internet Sales Representative
Sport Subaru
02.2023 - 01.2025
- Schedule appointments.
- Establish over 140 calls every day.
- Managed a high volume of inbound leads, responding promptly to customer inquiries and providing detailed product information
- Utilized CRM software to track and manage leads, ensuring accurate data entry and timely follow-up
- Developed strong relationships with customers through regular communication channels such as phone calls, emails, and live chats
- Participated in ongoing training programs to stay up-to-date with product knowledge and industry trends
Elderly Caregiver
Home Instead Senior Care Home
Orlando
05.2022 - 01.2023
- Prepared nutritious meals and supported patients during mealtime to promote healthy eating habits.
- Facilitated daily living activities to enhance clients' self-esteem and overall wellness.
- Provided compassionate and patient-focused care to cultivate well-being.
- Aided clients in grocery shopping to ensure access to healthy food options.
- Led clients on supervised walks and exercise sessions to promote physical health.
- Assisted with daily activities such as bathing, dressing, grooming, and medication management
- Created a warm and supportive environment by engaging in meaningful conversations and activities with clients
- Accompanied clients on outings such as doctor's appointments or social events
- Collaborated with family members to develop individualized care plans based on clients' specific needs and preferences
- Ensured a safe living environment by regularly inspecting the home for potential hazards or maintenance issues
Supervisor
Burgerfi
Winter Park
02.2019 - 01.2023
- Welcomed guests to ensure a positive first impression.
- Assisted stations during peak times to maintain service flow and guest satisfaction.
- Delivered exceptional hospitality to create a welcoming environment.
- Demonstrated exceptional multitasking skills during peak hours
- Coordinated with kitchen staff for precise order preparation and timely delivery, enhancing overall dining experience.
- Provided prompt assistance to guests with special dietary needs or food allergies, Ensured their dining experience was safe and enjoyable
- Onboarded new hires on company policies and procedures, fostering consistent service quality and team cohesion.
- Maintained accurate financial records including cash handling procedures, daily sales reports, and inventory tracking sheets
Education
High School Diploma -
Lake Brantley High School
Altamonte Springs, FL05-2022
Some College (No Degree) - Psychology
Seminole State College of Florida
Altamonte Springs, FL07-2026
Skills
- Patient care
- Patient confidentiality
- Patient Support
- Patient Assistance
- Insurance verification
- Patient Billing
- Medical receptionist
- Appointment scheduling
- Front desk
- Front desk admin
- Customer service
- Guest services
- Customer Interaction
- Telephone etiquette
- Outlook management
- Word processing
- Technical skills
- Computer Literacy
- Professional under pressure
- Organizational skills
- Conflict resolution
- Follow-Up Calls
- Outbound calling
- Cold calling
- CPR certification
- Healthcare regulations
- Leadership
- Teamwork
- Written communication
- Written and verbal communication
- Communication skills
- Problem Solving
- Administrative experience
- Work ethic
- Problem Solving
- Client assistance
- Written communication
Certification
- CPR Certification
- Driver's License
- First Aid Certification
Languages
- English
- American Sign Language
Timeline
Chiropractic Assistant/Receptionist
Elite Health Orlando
01.2025 - Current
Internet Sales Representative
Sport Subaru
02.2023 - 01.2025
Elderly Caregiver
Home Instead Senior Care Home
05.2022 - 01.2023
Supervisor
Burgerfi
02.2019 - 01.2023
High School Diploma -
Lake Brantley High School
Some College (No Degree) - Psychology
Seminole State College of Florida