Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Juliana Gomez Valencia

Revere,MA

Summary

Dedicated professional with experience at CitizenM, excelling in housekeeping and customer service. Proven ability to enhance guest satisfaction through meticulous cleaning and effective teamwork. Skilled in maintaining sanitary environments and resolving customer disputes, contributing to improved service ratings. Committed to delivering high-quality results in fast-paced settings.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Housekeeper

CitizenM
04.2023 - Current
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Verified cleanliness and organization of storage areas and carts.

Collection Advisor

Bancolombia
02.2013 - 12.2022
  • Provided exceptional customer service while resolving disputes, resulting in improved customer satisfaction ratings for the department.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Maintained high volume of calls and met demands of busy and productive group.

Skills

  • Teamwork
  • Housekeeping
  • Customer service
  • Bathroom cleaning
  • Cleaning bathrooms
  • Vacuuming and sweeping
  • Cleaning techniques

Certification

  • Accounting Technician
  • Administrative Assistant

Timeline

Housekeeper

CitizenM
04.2023 - Current

Collection Advisor

Bancolombia
02.2013 - 12.2022

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Juliana Gomez Valencia