JULIANA GRIJO
Brick & Bell Café
San Diego,CA
1
Certification
19
years of professional experience
Customer-focused professional with 10+ years of experience across aviation, tourism, hospitality, and customer service. Recently completed a Hospitality Management certificate in the U.S. and expanded expertise through HubSpot CRM certification. Currently working in hospitality operations while pursuing opportunities in Customer Support, Customer Success, Hospitality Tech, and remote customer experience roles. Flexibility for varied schedules and travel.
Work History
Barista & Cashier
6 Months- Delivered high-quality customer service in a fast-paced café environment, ensuring positive customer experiences.
- Handled multiple tasks simultaneously including orders, payments, and customer requests.
- Communicated with diverse local and international customers in English / Spanish and Portuguese.
- Maintained service quality under pressure in a high-volume environment.
- Developed strong communication, multitasking, and problem-solving skills.
Airport Customer Service Agent
7 Years- Provided check-in, boarding, and arrival services with a strong focus on customer satisfaction and smooth operations.
- Performed flight dispatch (AVSEC) and managed baggage services with safety and efficiency.
- Sold tickets, assisted special needs passengers, and handled unexpected issues promptly.
- Acted as a team trainer, supporting new staff onboarding and skill development.
- Managed administrative tasks including invoicing, cash handling, and daily reporting.
Sales Consultant
1 Year- Delivered personalized in-store and phone customer service to an average of 60–80 clients per week, addressing technical issues and promoting services.
- Sold post-paid mobile plans, accessories, and bundled services, frequently ranking among top-performing consultants in the store.
- Managed daily cash operations during store opening and closing, ensuring 100% accuracy in transactions.
- Assisted customers with troubleshooting and service upgrades, improving customer satisfaction and retention.
Travel Consultant Intern
1 Year- Supported the planning and sale of travel packages for approximately 30–40 clients monthly, including flights, hotels, and tours.
- Assisted with coordination of group travel and study trips for up to 50 participants per event, handling logistics and communication.
- Provided personalized travel advice, itinerary planning, and booking support via phone, email, and in-person meetings.
- Completed administrative duties including handling 10–15 client inquiries daily, managing documents, and preparing correspondence.
Education
Certificate Program - Hospitality Management
Completed September 2025
Bachelor's Degree - Tourism
Skills
Customer Service
Clear Communication and Interpersonal Skills
Friendly and Patient Attitude
Teamwork and Collaboration
Problem Solving
Adaptability and Flexibility
Detail-Oriented and Able to Multitask
Sales
Organizational Skills
Administrative Support
Certification
- CRM Certification — HubSpot Academy (via Coursera)
- Inbound Certification — HubSpot Academy
- AVSEC — Aviation Security Training
- Internal Customer Service and Operations Training — Azul Brazilian Airlines
Languages
Portuguese (Native)
English (Professional Working)
Spanish (Elementary)
Additional Learning
Service Hub Software — HubSpot Academy (In Progress)
Timeline
Barista & Cashier
Brick & Bell Café
12.2025 - CurrentRead More
Airport Customer Service Agent
Azul Brazilian Airlines
01.2013 - 01.2020Read More
Sales Consultant
Vivo S/A
01.2010 - 01.2011Read More
Travel Consultant Intern
Adventure Travel
01.2007 - 01.2008Read More
Faculdades Integradas de Bauru
Bachelor's Degree from Tourism
Read More
San Diego University for Integrative Studies (SDUIS)
Certificate Program from Hospitality Management
Read More