Juliana Hettinger
Pasco,WA
Summary
Accomplished General Manager at Taco Bell, adept in operations management and leadership, significantly increased sales through strategic planning and team motivation. Excelled in building strong relationships with clients and fostering a high-performance team culture. Skilled in P&L management and problem resolution, ensuring operational excellence and customer satisfaction.
Overview
1
1
Certification
Work History
General Manager
Taco Bell
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
11 -
Kennewick High School
Kennewick, WA06.2005
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Effective leader
- Time Management
- Training and coaching
- Team Leadership
- Staff Management
- Customer Relations
- Training and Development
- Relationship Building
- Team training and development
- Motivation
- P&L Management
- Performance Improvement
- Strategic Planning
- Facility Management
- Performance Improvements
- Consistently meet goals
- Purchasing
- Recruitment
- Troubleshooting expertise
Accomplishments
I made AGM of the year my first year as AGM in year 2 of employment with tacobell. And GM by my 3rd year.
Certification
Food handlers and serve safe certified.
Timeline
General Manager
Taco Bell
11 -
Kennewick High School