Juliana Kordela
Seattle,WA
Summary
Energetic and upbeat customer service representative with great people skills. Keeps schedules organized and clients satisfied by managing flow of office activities. Highly motivated employee with desire to take on new challenges. Devoted to giving every customer a positive and welcoming experience. Strong work ethic, adaptability, multitasking, and time management skills.
Overview
4
4
years of professional experience
Work History
Front Desk/Sales Associate Specialist
Elements Massage
Seattle, WA
02.2024 - Current
- Identified opportunities for needs-based products suited to customer preferences.
- Assisted customers with service selection, payment processing, and answered questions and recommend treatment options.
- Answered phone calls, greet/check-in visitors, and facilitate checkout process.
- Assisted staff with coordinating and managing daily appointment schedules.
- Created and updated client profile information including: personal information, client needs, insurance, and billing methods.
- Performed light and deep cleaning duties, sterilizing studios and branch regularly.
Server
Enotria Restaurant & Grill
Harford, MD
09.2022 - 12.2023
- Delivered food orders promptly and courteously.
- Assisted in training new servers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
In-home Childcare
Private Household
Harford, MD
09.2020 - 06.2021
- Provided young children with tutoring and assistance with studies.
- Assisted family with day-to-day necessities: feeding, supervising, and commuting.
- Planning activities and coordinating with peers.
Education
High School Diploma -
Bel Air High School
Bel Air, MD05-2019
Some College (No Degree) -
Harford Community College
Bel Air, MDSkills
- Scheduling appointments
- Organizational skills
- Goal-oriented
- Inbound and outbound calling
- Guest relations
- Time management
- Oral and written communication
- Customer assistance and interaction
Timeline
Front Desk/Sales Associate Specialist
Elements Massage
02.2024 - Current
Server
Enotria Restaurant & Grill
09.2022 - 12.2023
In-home Childcare
Private Household
09.2020 - 06.2021
High School Diploma -
Bel Air High School
Some College (No Degree) -
Harford Community College