JULIANA L. FRANCIS
Richmond
Summary
Pharmacy Manager with extensive experience in operations management and regulatory compliance at Legends Pharmacy II. Achieved over 95% success rate on audits through effective staff training and leadership. Specialized in medication therapy management and workflow optimization, enhancing patient care quality. Skilled in managing support staff, overseeing inventories, and ensuring operational targets are met while preventing errors.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Pharmacy Manager / Pharmacist-in-Charge
Legends Pharmacy II
Katy
04.2013 - Current
- Oversee all daily pharmacy operations for a high-volume pharmacy dispensing 500+ prescriptions per day, ensuring safe and accurate medication distribution in full compliance with Texas Board of Pharmacy regulations.
- Lead, train, and supervise 12+ full-time and part-time pharmacists and pharmacy technicians, fostering a high-performance, compliant, and patient-focused work environment.
- Manage inventory control, purchasing, budgeting, and employee scheduling, including on-call coverage, and lead quarterly pharmacy inventory counts to ensure operational continuity, accurate inventory reconciliation, and optimal staffing levels.
- Achieved a 95%+ success rate on regulatory and insurance audits (including third-party payer reviews) through strict adherence to policies, procedures, billing accuracy, and quality assurance standards.
- Collaborate with healthcare providers to optimize patient medication regimens and ensure appropriate therapy outcomes.
- Implement workflow improvements to increase efficiency and reduce dispensing errors.
Staff Pharmacist
LTC Pharmacy Services
Houston
02.2011 - 03.2013
- Provided pharmaceutical care to patients in long-term care facilities, ensuring accurate dispensing and therapeutic appropriateness.
- Conducted drug interaction reviews and assisted with long-term drug therapy planning.
- Communicated directly with physicians and nursing staff to clarify and verify prescription orders.
- Utilized pharmacy management software to ensure accuracy, safety, and compliance.
- Educated patients and caregivers on medication usage, side effects, and adherence.
Pharmacy Manager / Pharmacist-in-Charge
Kelsey-Seybold Clinic
Houston
11.2007 - 05.2010
- Directed all aspects of pharmacy operations within a clinical outpatient setting.
- Developed and implemented standard operating procedures to improve workflow efficiency and patient safety.
- Managed pharmacy staff scheduling, training, and performance evaluations.
- Ensured compliance with all federal, state, and organizational regulations.
- Collaborated with multidisciplinary healthcare teams to support patient-centered care.
Pharmacy Manager / Pharmacist-in-Charge
Kroger Pharmacy
Houston
08.2002 - 11.2007
- Managed high-volume retail pharmacy operations, including staffing, inventory, and regulatory compliance.
- Ensured accurate medication dispensing and patient counseling in a fast-paced environment.
- Maintained compliance with corporate policies and Texas Board of Pharmacy standards.
- Improved customer satisfaction through efficient service delivery and patient education.
Education
Doctor of Pharmacy -
Texas Southern University
Houston, TX08.2022
Associate of Science - Biology
Blinn College
Brenham, TX08.1993
Skills
- Pharmacy operations management
- Regulatory compliance
- Medicare and Medicaid billing
- Long-term care pharmacy
- Medication therapy management
- Inventory and budget oversight
- Staff training and leadership
- Workflow optimization
- Drug utilization review
- Patient counseling and education
- Quality assurance and risk management
Affiliations
Available upon request
Certification
- Texas Pharmacist License - Active
- Pharmacy-Based Immunization Delivery Certification
- IV Certification - Sterile Products
References
Available upon request
Timeline
Pharmacy Manager / Pharmacist-in-Charge
Legends Pharmacy II
04.2013 - Current
Staff Pharmacist
LTC Pharmacy Services
02.2011 - 03.2013
Pharmacy Manager / Pharmacist-in-Charge
Kelsey-Seybold Clinic
11.2007 - 05.2010
Pharmacy Manager / Pharmacist-in-Charge
Kroger Pharmacy
08.2002 - 11.2007
Doctor of Pharmacy -
Texas Southern University
Associate of Science - Biology
Blinn College