JULIANA MEXICANO
Milwaukee,WI
Summary
Service-focused Customer Service Representative dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Eutectic Corporation
Menomonee Falls, WI
02.2025 - Current
- Answered customer calls to address inquiries and resolve issues
- Provided accurate quotes and lead times to facilitate customer decision-making
- Processed customer order invoices to ensure timely billing and account accuracy
- Entering orders inside the us
- Entering order outside the us
- Answering emails
Customer Service Representative
Berrada Properties Management LLC
Milwaukee, USA
06.2022 - 05.2024
- Researched assistance requested and offered accurate information to resolve issues and respond to inquiries.
- Resolved customer inquiries, complaints, and issues providing insightful solutions.
- Answered inbound calls to greet and assist customers with various needs and questions.
- Addressed customer concerns and complaints and resolved issues promptly.
- Provided solutions, recommendations and replacements with empathy and positive feedback.
- Completed paperwork for orders and new service actions.
- Handled cash, check and card transactions and maintained balanced drawer to facilitate large purchases.
Cashier
Old Navy
Milwaukee, USA
11.2020 - 06.2022
- Accepted debit and credit cards, and gift certificates in line with company policy.
- Provided customers with outstanding customer service exceeding store expectations.
- Promoted store loyalty programs, credit cards and protection plans to guests.
- Answered questions regarding special and seasonal products.
- Assisted customers with locating hard-to-find items.
- Greeted customers with prompt and friendly service.
- Maintained knowledge of current products and proper pricing.
- Processed cash register transactions on POS and provided correct change.
- Maintained high customer satisfaction levels by going extra mile to personalize service.
- Paid attention to surroundings to best serve customers and prevent shrink.
Cashier
Gap
Milwaukee, USA
06.2019 - 11.2020
- Accepted debit and credit cards, gift certificates in line with company policy.
- Provided customers with outstanding customer service exceeding store expectations.
- Resolved conflicts with customers and looked for opportunities to improve satisfaction.
- Maintained knowledge of current products and proper pricing.
- Greeted customers with prompt and friendly service.
- Processed cash register transactions on POS and provided correct change.
- Maintained high customer satisfaction levels by going extra mile to personalize service.
- Paid attention to surroundings to best serve customers and prevent shrink.
Education
High School Diploma -
South Division High School
Milwaukee, WISkills
- Report Generation
- Appointment Scheduling
- Complaint resolution
- Data Entry
- Call Management
- Paperwork Processing
- Microsoft Excel
- Microsoft PowerPoint
- Spreadsheets
- Active Listening
- Order processing
- Invoice management
Timeline
Customer Service Representative
Eutectic Corporation
02.2025 - Current
Customer Service Representative
Berrada Properties Management LLC
06.2022 - 05.2024
Cashier
Old Navy
11.2020 - 06.2022
Cashier
Gap
06.2019 - 11.2020
High School Diploma -
South Division High School