Summary

Overview

Work History

Education

Skills

Languages

Timeline

Juliana Neira

Hialeah,FL

Summary

Licensed Esthetician and Skin Care Consultant with more than 280 hours of professional training. Experience includes facials, waxing, peels, acne treatments, and body sculpting.

Also, a motivated waitress with experience serving customers in busy, fine-dining restaurants. Recognized for significantly increasing guest check averages by promoting appetizers, specialty items, and unique wine selections. Collaborative, thoughtful team leader offering clear, comprehensive, and supportive supervision.

Overview

years of professional experience

Work History

Lead Esthetician

Beauty Of Wax

Hollywood, FL

10.2023 - 04.2024

Enhanced client satisfaction by providing personalized skincare treatments and product recommendations.
Streamlined appointment scheduling for better time management and increased productivity.
Mentored junior estheticians, improving overall team performance and skill sets.
Keeping spa clean and organized.
Managing spa.
Booking appointments.
Manage inventory and restocking when needed.
Provide good customer service.

Head Waitress

El Gallito

02.2022 - 07.2022

Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Trained staff members on use of POS system.
Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Managed food resources, memorized orders and coordinated customer service.
Supervised server staff and simultaneously served personal section of tables.

Senior Caregiver

06.2021 - 11.2021

Assisted clients with daily living needs to maintain self-esteem and general wellness.
Maintained clean, safe and well-organized patient environment.
Offered companionship and kindness to elderly patients.
Provided safe mobility support to help patients move around personal and public spaces.
Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
Entertained, conversed and read aloud to keep patients mentally alert.
Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Assisted with daily living activities, running errands and household chores.
Provided compassionate and patient-focused care to cultivate well-being.
Cooked meals and assisted patients with eating tasks to support healthy nutrition.

Military Training

Marines

Hollywood, FL

03.2021 - 08.2021

Did military training achieving the minimum standards for boot camp.

Valet Parking Cashier

The Hyde Resort

05.2020 - 10.2020

Retrieved guest vehicle quickly to avoid long waits and maximize customer satisfaction.
Maintained efficient entrances and exits to manage traffic flow and reduce back-ups.
Tracked vehicles and inventory in [Software] to prevent loss or damage.
Explained car retrieval procedure to reduce confusion and expedite process.
Answered phones, staffed window and operated [Type] system concurrently to facilitate excellent service during peak periods.
Maintained clean and organized valet booth to showcase pleasant environment for guests and encourage consistent traffic flow.
Greeted and welcomed guests to nurture relationships and grow successful business.
Resolved customer issues and complaints expeditiously to meet customer service quality standards.
Processed credit card and cash payments for parking charges and provided customers with accurate detailed receipts.
Performed cash, card and check transactions to complete customer purchases.

Guidance Counselor

Kukenam Camp

06.2018 - 07.2018

Reviewed and discussed new students' academic credentials, interests and educational goals.
Provided crisis intervention in response to emergencies, employing existing trust and rapport to deescalate situations.
Identified and addressed concerns of incoming students and parents.
Maintained positive relationships with students, faculty, alumni and administration.
Used data to monitor students' progress and recommend solutions for improvement.
Developed new student orientation programs to build excitement around transfer and enrollment.