Juliana Nicolas
New York,NY
Summary
Resourceful Project Manager with years of expertise in organizing business operations, financial oversight and resource management to achieve smooth flow and project operations. Knowledgeable in client relations, managing teams, and adhering to strict deadlines.
Overview
3
3
years of professional experience
Work History
New Business Project Manager
Zeno Group
04.2022 - Current
- Oversee several projects at a time and manage a team consisting of senior leadership from strategy, creative, media, and influencer with project budgets ranging from $200k-$2M
- Teams consist of 5-15 people and last from 3 weeks-1.5 months
- Serve as point of contact for new business client inquiries by promptly completing RFIs and assembling new business project teams by pulling in the right senior leadership from each department to ensure client needs are met and a high win rate is ensured
- Supported the acquisition of six new clients in six months, bringing in $5M+ in revenue for the North American sector
- Newly acquired clients include ALDI, USOPC, Hefty, and Danone
- Developed and initiated projects, managed costs, and monitored performance resourcing across several client work streams for US and European clients
- Streamline production workflows to reduce turnaround time, while maintaining quality standards
- Keep team on track to ensure deadlines were met for each sub-team and budget was in line and stepped in to secure additional external resources when needed to produce and deliver creative assets
Project Manager
Better
04.2021 - 03.2022
- Managed a cohort of 30+ projects (budgets ranging from $100k -$1.2M) from start to finish, serving as the primary point of contact between a team of 3-4 people to ensure deliverables are on track and within scope
- Consistently met project deadlines in a fast paced environment by staying extremely organized and using critical thinking skills to proactively identify/solve roadblocks before they negatively impacted timelines
- Maintained an exceptionally high client satisfaction rate (feedback score of 100%) by exhibiting superb written/verbal communication and influencing skills to foster relationships and mobilization to help move projects forward.
Community Relations Representative
Irvine Company
07.2019 - 03.2021
- Obtained a 90% renewal rate on all rental leases by exhibiting outstanding relationship building / negotiation skills with clients
- Kept strict organization for a 500+ unit property by consistently noting all client interactions for future clarity, promptly filing paperwork when presented, and revising priority lists often to align with timetables/deliverables.
- Brought insurance compliance rate up to 98% (while industry standard is 85%) in only 3 months by redesigning the outreach approach and through diligent client follow up.
- Maintained a notable reputation on yelp of providing outstanding customer service among company partners and all new/existing clients.
Education
Master of Arts - Social Welfare
University of California, Berkeley
Berkeley, CASkills
- Organization
- Fostering client relationships
- Attention to detail
- Excel Spreadsheets
- Microsoft Office
- Powerpoint
Timeline
New Business Project Manager
Zeno Group
04.2022 - Current
Project Manager
Better
04.2021 - 03.2022
Community Relations Representative
Irvine Company
07.2019 - 03.2021
Master of Arts - Social Welfare
University of California, Berkeley
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