Juliana Ortiz
Pine Castle,FL
Summary
Experienced human resources professional with a strong background in employee relations, compliance, and talent management. Demonstrated track record of identifying and addressing operational inefficiencies, leading to improved business performance. Skilled in all aspects of the business life cycle, from recruitment and onboarding to performance management and employee development. Proficient in analyzing data and implementing HRIS systems, policies, and procedures to streamline operations and enhance organizational effectiveness.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Talent Acquisition – Technical Services, Operations
Universal
01.2021 - Current
- High volume full cycle recruitment in professional technical services, health sciences, operational roles.
- Conduct recruitment strategy meetings with hiring managers and business analytics.
- Administer testing for all electrical/mechanical roles within technical services.
- Develop and execute individualized, strategic sourcing and staffing action plans for each open position within the technical field.
- Establish and maintain relationships with hiring managers and HR business partners across the company to understand business needs to effectively source and facilitate the selection of quality candidates.
- Ambassador for Universal Orlando at all job fairs, social media and hiring events.
- Conduct virtual interviews through systems such as Vidcruiter, MS Teams, indeed and Webex.
- Generate and process sign on bonuses, relocation agreements and offer letters via DocuSign.
- Reduced time-to-fill rates with proactive sourcing techniques, targeting passive candidates and building talent pipelines.
- Partnered with HR leadership to ensure compliance with federal, state, and local labor laws throughout the recruitment process.
- Built strong relationships with industry professionals through networking events and association memberships.
- Developed effective relationships with external recruitment partners, ensuring alignment with company values and hiring objectives.
Human Resource Representative/QA-QC – Operations Specialist
Samuels Seafood
01.2017 - 01.2020
- Led SC division from start up to maturity stage by partnering with parent company and other divisions for staffing, documentation, legal, and RFPs to meet business needs
- Fully staffed South Coast division within a 6-month timeline.
- Developed action plans that aligned with strategic goals while determining key deficiencies.
- Implemented and maintained the HRMS system, ensuring data integrity by managing permissions, access control and operational settings for HRIS users.
- Full cycle recruiting for south coast division to meet quarterly metrics and performance goals.
- Assisted in the development of the SC succession plan and promotional paths program.
- Responsible for the development, implementation, and maintenance of company HACCP safety program.
- HR Services for staff of 80+ in office employees and 30+ remote employees.
- Facilitate employee benefits new enrollment presentations and consultations
- Manage and coordinate OSHA program for all safety and industrial injury processes.
- Create job descriptions based off evaluations and analysis
- Draft written correspondence and incident summaries to employees
- Conduct monthly division meetings, anti-harassment, and safety trainings
- Create employee engagement surveys and plans, obtaining necessary budget approval
- Implemented a new merit pay system including incentives to increase productivity and decrease turnover
- Maintain accurate compensation records to generate ad hoc reports from HRIS system
- Safety officer for all state/federal regulated inspections (Walk-through & Documentation)
- Control all billing, cash (Safe), inventory, ledger, expense reports, AR, and AP for south coast region
- Strategically source qualified passive job seekers to maintain pipeline for repeatedly critically vacant roles
- Analyzed data from ongoing monitoring activities to identify areas for improvement within the HACCP program continuously.
- Developed strong working relationships with local health department officials for seamless collaboration during inspections or investigations.
- Improved food safety standards by developing and implementing HACCP plans and procedures.
- Investigated incidents, determining root causes and implementing corrective actions.
- Resolved understaffing issues, disputes, employee terminations, and disciplinary procedures.
- Negotiated competitive compensation packages to attract top talent in a tight labor market.
- Established succession planning processes to ensure leadership continuity within the company.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Coached managers on effective employee relations strategies to address workplace conflicts proactively.
- Supported decision-making processes with accurate data analysis extracted from the HRIS platform.
- Managed HRIS projects for successful implementation and seamless integration with existing systems.
Invoicing Manager - Billing and Operations
Halpern's' - Gordon Food Service
01.2010 - 01.2017
- Lead the Florida implementation team through three software conversions, parallel testing and two mergers/acquisitions.
- Coach and mentor team of specialists on effective invoicing practices in preparation for financial audits
- Oversee data process, including providing quality assurance, quality control, and customer support
- Created training material to ensure proper use of system functions and processes across divisions
- Managed a team of twenty-one consisting of data specialists, billing specialists, inside sales, and accounting administrators.
- Lead liaison between divisions and third-party vendors.
- On call support for 24-hour operation.
- Collaborate with credit/collections and client purchasing departments.
- Reconcile billing accounts to the general ledger
- Review, analyze, and resolve errors in invoices and controlled documentation to ensure compliance with all necessary regulations such as USDA, FDA and HACCP policies and procedures
- Develop purchase orders and sales orders for end of day processing.
- Served as resource steward for HR leadership, overseeing factors such as budgets and billing.
- Provided exceptional end-user support, resolving technical issues and ensuring system functionality.
- Spearheaded implementation of a new HRIS platform, coordinating between vendors, IT, and human resources teams for successful integration.
HR Assistant
Smith Hanley Consulting Group
01.2007 - 01.2009
- Prepare HR queries and ad hoc reports from HRMS to support metrics meetings.
- Maintain HR requisition spreadsheet to track recruiter metrics.
- Proactively use Boolean logic to source candidates for pharmaceutical, scientific, and technical roles.
- Create alarms for recruiters to follow up with candidates.
- Coordinate international travel arrangements for interviews, meetings, and conferences.
- Maintained accurate employee records in HRIS systems, enabling efficient data retrieval for reporting purposes.
- Maintain all employee/client files for a staff of 70 and clientele of 500+.
- Screen candidates to identify appropriate recruiters/account managers for assignment.
- Handled employee inquiries and complaints regarding policy and benefits issues.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Organize new hire documents and monitor completion of all required legal documents for international employees with work visas and permits.
- Process employment verifications and unemployment claims.
- Conducted new employee onboarding and provided ongoing orientation training.
- Conducted regular audits of employee records to maintain data integrity within the HRIS system.
- Conducted exit interviews to gather valuable insights into areas for improvement within the organization.
Education
Master of Science - Human Resource Management
Western Governors University
MillCreek, UT02.2025
Bachelor of Science - Human Resource Management
University of Central Florida
Orlando, FL01.2013
Skills
- Payroll/Compensation/Benefits Administration
- Change Management
- LMS system training
- Kronos, Page Up, Workday, ADP, Peoplesoft
- MS 365, Smartsheet
- Project Management
- Exempt and Non-Exempt Staffing
- Contract Negotiation
- Accounting
- Client Invoicing
- Employer Value Proposition
- Training and Development
- Recruitment and Selection
- Employment Law and Practices
- HR Policy Development and Execution
- Performance Management
- HRIS Systems Administration
- Mergers and Acquisitions
- Candidate Sourcing and Screening
- Job Analysis/Development
- Google Docs/Spreadsheets
- International/Contract staffing
- Documentation Control
- Data-driven decision-making
- Technical Troubleshooting
- Risk Assessment
- Permissions and Access Control
- Cross-Platform Knowledge MAC and Windows OS
Certification
- HR Technology and Analytics for Decision Making, WGU, In Progress
- Professional in Human Resources (PHR), HRCI
- Hazard Analysis Critical Control Point Certification, Association of Food and Drug Officials
Affiliations
- HRCI
- SHRM
Timeline
Talent Acquisition – Technical Services, Operations
Universal
01.2021 - Current
Human Resource Representative/QA-QC – Operations Specialist
Samuels Seafood
01.2017 - 01.2020
Invoicing Manager - Billing and Operations
Halpern's' - Gordon Food Service
01.2010 - 01.2017
HR Assistant
Smith Hanley Consulting Group
01.2007 - 01.2009
- HR Technology and Analytics for Decision Making, WGU, In Progress
- Professional in Human Resources (PHR), HRCI
- Hazard Analysis Critical Control Point Certification, Association of Food and Drug Officials
Master of Science - Human Resource Management
Western Governors University
Bachelor of Science - Human Resource Management
University of Central Florida
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