Candace Romo
Moreno Valley,CA
Summary
Proven Fleet Manager with a track record of enhancing operations and reducing costs at Universal. Skilled in fleet management and effective communication, I spearheaded initiatives that improved customer service and streamlined delivery processes. Experienced in training staff and optimizing logistics, my leadership at Ponce Ground Service significantly boosted efficiency.
Overview
8
8
years of professional experience
Work History
Fleet Manager
Universal
11.2020 - Current
- Generated daily reports detailing suggested process improvement initiatives to inform management.
- Directed dispatching, routing, and tracking of 50+ fleet vehicles.
- Analyzed customer feedback and provided solutions to improve customer service.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
Dispatcher
Ponce Ground Service
02.2017 - 11.2020
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Received new orders, prepared documentation, and assigned personnel.
- Answered phone calls and responded to customer emails.
- Scheduled deliveries and pickups according to customer needs.
- Monitored vehicle locations to coordinate timely arrivals.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
Education
No Degree - Psychology
Riverside City College
Riverside, CA06.2016
Skills
- Cost Reduction
- Safety Monitoring
- Delivery schedule oversight
- Training and education
- Employee Management
- Operations and logistics
- Fleet Management
- MS Office Suite
- Driver management
- Effective Communication
Timeline
Fleet Manager
Universal
11.2020 - Current
Dispatcher
Ponce Ground Service
02.2017 - 11.2020
No Degree - Psychology
Riverside City College
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