Juliana Pena
Pacoima,CA
Summary
Current florist with a proven track record at Chula Chic La, excelling in artistic floral design and customer service. Skilled in creating elegant arrangements and enhancing client relationships, I prioritize quality and satisfaction, ensuring each order reflects my commitment to excellence. Adept at consultative sales techniques, I consistently exceed customer expectations.
Overview
3
3
years of professional experience
Work History
Florist
Self-employeed
06.2023 - Current
- Worked to achieve successful sales and marketing to attract more customers and increase sale rates
- Achieves artistic and uniquely designed bouquets and floral arrangements whilst achieving a minimalistic and elegant appearance while also keeping it simple
- I make it my own personal mission to make sure I deliver beauty and the best quality flowers and products to reassure my clients and customers receive only but the best fresh quality blooms
- I am experienced in customer service and I will make sure to be professional but also understanding of your situations and budgeting preferences whilst also maintaining positive attitude towards any negative situations!
- I have made 300+ different floral arrangements in my span of 3 years
Retail Associate
Chula Chic La
08.2022 - 08.2024
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Maintained clean sales floor and straightened and faced merchandise.
- Collaborated with team members to achieve daily sales goals and exceed performance targets.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and helped with product questions, selections, and purchases.
Education
None - Majoring in Law And Business Management
San Fernando High School
San Fernando, CA06.2025
Skills
- Flower arranging
- Customer Service-oriented
- Arrangement creation
- Teamwork and collaboration
Accomplishments
Some of my accomplishments have been never letting any difficult situations prevent me from doing anything and letting the stress guide me through it instead of overstimulating me making me feel incapable to get the job done. Another one I’d say would be growing my horizons to bigger things and starting my own buisness at 16 and starting from the bottom all the way to the top on my own and foreign my potential and experience to deliver top quality work and servicing.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Florist
Self-employeed
06.2023 - Current
Retail Associate
Chula Chic La
08.2022 - 08.2024
None - Majoring in Law And Business Management
San Fernando High School
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