Juliana Perez
San Antonio
Summary
IT Support Specialist with a focus on optimizing system performance and user experience in enterprise environments. Proficient in managing Active Directory, troubleshooting complex systems, and ensuring secure IT infrastructure through hands-on expertise in cloud technologies and network administration.
Overview
8
8
years of professional experience
Work History
IT Support Specialist III - Lead
The START Center for Cancer Care
04.2021 - Current
- Delivered technical support for hardware, software, and network issues to enhance user experience across enterprise
- Administer Active Directory accounts including onboarding, access management, and offboarding
- Support Citrix XenApp/DaaS environments and troubleshoot sessions/servers using Citrix Director
- Managed Cisco Unified Communications Manager system for improved communication efficiency.
- Managed Cisco Meraki access points and switches to ensure stable network performance
- Perform system health checks, workstation deployments, upgrades, and hardware repairs to ensure operational readiness
- Contributed to network switch migration from Cisco Catalyst to Cisco Meraki switching hardware
- Performed DHCP scope maintenance and cleaned up IP reservations to optimize network resource allocation
Service Desk Analyst
K-Force
12.2019 - 03.2020
- Delivered Tier 1 IT support for internal users via phone, email, and remote tools
- Troubleshot hardware, software, and proprietary banking applications to resolve user issues and enhance operational efficiency
- Supported branch devices including check scanners, Verifone, and printers, ensuring seamless functionality for daily banking operations
- Assisted with VDI troubleshooting and facilitated employee account moves/transfers to maintain a smooth user experience
Technical Support Specialist
Apex Systems
08.2018 - 10.2018
- Facilitated Windows 10 migration and data transfers for end users, ensuring seamless transition and minimal disruption to operations
- Provided technical support for software and hardware issues to end-users.
- Troubleshot network connectivity problems using diagnostic tools and protocols.
- Documented support interactions in the ticketing system for tracking purposes.
Education
Bachelor of Applied Technology - Cloud Computing
12-2026
A.A.S. - Network and Cloud Architecture
Northwest Vista College
High School Diploma -
Earl Warren High School
Skills
- Active directory management
- Office 365 administration
- Windows operating systems support (7, 8, 10, 11)
- macOS, iOS, Android proficiency
- Linux administration
- PowerShell scripting
- AWS, Microsoft Azure deployment
- DNS, DHCP,TCP/IP networking
- Cisco IOS expertise
- Cisco Meraki solutions
- Cisco CUCM management
- SentinelOne security
- Okta identity management
- Network administration skills
- Network troubleshooting and diagnostics
- IT security management techniques
- IT asset management strategies
- IT documentation practices
- Print server management
- Virtualization technologies knowledge
Timeline
IT Support Specialist III - Lead
The START Center for Cancer Care
04.2021 - Current
Service Desk Analyst
K-Force
12.2019 - 03.2020
Technical Support Specialist
Apex Systems
08.2018 - 10.2018
Bachelor of Applied Technology - Cloud Computing
A.A.S. - Network and Cloud Architecture
Northwest Vista College
High School Diploma -
Earl Warren High School