Juliana Peterson
Kenai,AK
Summary
Dedicated customer service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
Work History
Station Worker
Grant Aviation
Kenai, AK
07.2020 - Current
- Responded to all customer inquiries thoroughly and professionally via phone call, email, or in person.
- Determined customer needs by asking relevant questions and listening actively to responses.
- Used technical skills to complete reservations in Takeflite.
- Answered questions and provided information about Grant Aviation and our services company wide.
- Collaborated with pilots, mechanics & other team members to maintain safety and improve customer service skills.
- Improved/maintained customer service while also learning other areas of operations (ramping, flight following etc)
Airline Ticket Agent
Grant Aviation
Bethel, AK
06.2018 - 07.2020
- Provided high level of customer service to each person by engaging customer interaction and using active listening and effective interpersonal skills.
- Followed-up on reservations to confirm travel or cancellation to fill available or newly opened spaces.
- Processed order transactions and provided customers with detailed itineraries, tickets and receipts.
- Gathered supporting documents to complete end-of-shift reporting and explain discrepancies.
- Training multiple employees through our company's policy and procedures.
- Learned quickly on the job to cover empty shifts in other areas of operations (freight, charters, safety officer etc)
Bakery Worker
Alaska Commercial Company
Bethel, AK
04.2018 - 08.2018
- Decorated and merchandised quality bakery goods to build business reputation and revenue base.
- Maintain a clean, safe work environment.
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
- Provided superior customer service to promote guest satisfaction, brand loyalty and consistent revenue.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
Education
High School Diploma -
Aniak High School
Aniak, AK05.2014
Associate of Science - Paramedicine/Bakery
University of Alaska Fairbanks
Fairbanks, AK08.2013
Skills
- Upbeat and Positive Personality
- Safety awareness
- Excellent Communication
- Strong leadership skills
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Creative Problem Solving
- Multitasking and Prioritization
- Responding to Difficult Customers
Timeline
Station Worker
Grant Aviation
07.2020 - Current
Airline Ticket Agent
Grant Aviation
06.2018 - 07.2020
Bakery Worker
Alaska Commercial Company
04.2018 - 08.2018
High School Diploma -
Aniak High School
Associate of Science - Paramedicine/Bakery
University of Alaska Fairbanks
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