Juliana Powers

• Dispensed and balanced betting currency at close of shift and throughout games to secure accurate receipt, accounting, and distribution of player and house funds.
• T.I.P.S. Training for Alcohol resolutions and responsibilities.
• Title 31 Training to fulfill the Bank Securities Act which ensures integrity, accountability and consistency for all Casinos with a revenue of more than 1 Million by managing anti- money laundering procedures and standards.
• Enjoyed giving players a memorable experience through a consistency and a genuine love of customer service.

• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
• Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
• Rotated merchandise and displays to feature new products and promotions.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Verified inventory counts and utilized a multi angle approach to eliminate shrink.
• Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
• Approved regular payroll submissions for employees.
• Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
• Attained expert level of product knowledge; ISSA Sports Nutrition Certified.
• Analyzed and interpreted store trends to facilitate planning.
• Performed investigations on market flows to identify seasonal trends and forecast consumer needs.
• Met or surpassed business targets through a passion for sales and customer service and a top down sales approach.
• Made sure displays and planagrams where set to company standards daily as well as biweekly and seasonal store resets.

Tom Haswell 215.612.7830

• Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
• Engaged with customers to effectively build rapport and lasting relationships.
• Cross-trained existing employees to maximize team agility and performance.
• Maximized performance by monitoring daily activities and mentoring team members.
• Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
• Developed and maintained relationships with customers and suppliers through account development.
• Delivered feedback to decision-makers regarding employee performance and training needs though evaluations and mentoring.
• Approved regular payroll submissions for employees.
• Recorded inventory sales into organization's daily income report.
• Achieved or exceeded financial goals on regular basis by maximizing sales, optimizing schedules and regulating inventory usage.
• Maintained and reported daily, monthly and annual inventory of both soft and hard lines.

Joseph Tregaskis 570.238.5099

• Store resets and planagrams.
• Cash and Keys, opening and closing reconciliation, accounting and reporting.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Worked to remove High Shrink designation and through inventory control, associate training and supervision brought store to 100% rating!!
• Customer Service and Resolution to balance customer retention with company regulations, while within the perimeters of policy.

Chasity Bensiden 215.612.6830

• Devised processes to boost long-term business success and increase profit levels.
• Reviewed shift reports to understand current numbers and trends.
• Inventory and Merchandising
• Cash and Keys, deposits, reconciliation and store standards for Serv Safe.
• Trained and Developed new hires and existing associates for increases sales, associate retention and mentoring.
• Was Teavana Top 25, Top 100 as well as Top 20 in Sales Revenue for the entire company. As well as generating the most revenue for my location.

Ian Andersen 410.530.8695

• As a Civilian in the United States Naval Uniform Center I received P.R.E.M.I.E.R. Customer Service Training.
• Team Work Award 2010
• Essential Piece Award 2011
• Merchandising, Inventory and Customer Service.
• Reconciling Customer Accounts
• Returns, exchanges.
• Keys and Deposits

Jenny Battle 401.846.3669

• My first employment I was lucky enough to learn in a Team work first environment. With an emphasis on integrity, responsibility and thinking about what the customer truly needs and how to fulfill those needs they themselves may not be aware of. A piece of equipment they may not know facilitates a sport they are learning about.
• Merchandising

Neil 215.396.8050