Summary
Overview
Work History
Education
Skills
Organizations
Volunteer Experience
Timeline
Generic

Juliana Ramirez

Houston,Texas

Summary

Energetic and passionate college student working toward a Bachelor of Arts in Psychology. Aiming to obtain a position where I can contribute to the success of the organization through leadership experience, organizational and problem solving skills.

Overview

5
5
years of professional experience

Work History

Registered Behavior Technician

Kyo Autism Services
09.2023 - Current
  • Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
  • Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
  • Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
  • Assisted in school settings for special education and adapted behavior classrooms. Worked one on one using ABA skills and help students with challenging behaviors to help adapt to classroom settings.

Head Hostess, Key Server and Bartender

Amico Nave
08.2019 - 07.2023
  • Entrusted with confirming all reservations for all private events and busiest days of operation
  • Planning all seating arrangements for all reservations of private events and busiest days of operation
  • Able to plan all server rotations accordingly
  • Manage wait-list and communicate wait times to guests
  • Maintain seating arrangements and server rotation using an automated computer program
  • Greet guests and enhance their dining experience with an enthusiastic attitude
  • Clean tables and reset for next guest in a timely manner
  • Revise and edit training material for all hosts duties
  • Entrusted with being the most experienced and knowledgeable server for the evening
  • Ability to manage the restaurant while general manager is away, overseeing a minimum of 3 wait staff and 4 kitchen staff
  • Entrusted to make decisions on comping items for all servers
  • Balance cash drawer and pay out servers at the end of their shift
  • Data entry of cash drawer, tips, and payouts at the end of shifts
  • Provide information to help make decisions on food and beverage selections
  • Present ordered choices in a prompt and efficient manner
  • Train new servers and bartenders to meet restaurant expectations.

Customer Service Rep.

TAMU Student Business Services
02.2020 - 11.2021
  • Assist students, parents, and sponsors with understanding information regarding tuition payments, financial aid, or charges on their student account using QUIP and RightNow computer messaging applications in a professional, friendly, and timely manner
  • Assist students with filling out paperwork
  • Reviewed Student accounts and documents to ensure accuracy
  • Trained new employees on how to assist customers, where to find information, and how to use the computer messaging system
  • Served as a liaison to TAMU financial specialists improving professional communication skills.

Education

Bachelor of Arts - Psychology

Texas A&M University
College Station, Texas
12.2024

Skills

  • Received my Registered Behavior Technician certification in January 2024
  • Experienced in effectively interacting with a diverse public of all ages in a variety of settings
  • Exceptional communication and interpersonal skills
  • Ability to learn and master new skills easily
  • Effective problem solving skills
  • Intermediate Spanish skills, basic to medium conversational skills as well as great reading comprehension
  • Computer proficient in Windows and MAC, most Microsoft applications, Oracle RightNow Customer Service Software and Quip Messaging Software

Organizations

Aggieland Growing Through Selfless Service | January 2022-January 2023

The mission of AGSS is to serve the local area in Bryan and College Station by seeking to improve the community by taking advantage of the resources available at Texas A&M. The goal is to best utilize the expertise, passions, and abilities of Aggies while also supplying an avenue for students to gain experience in areas that they are passionate about.

As a general member I serve under the Women's and Children committee where our service projects are geared to improve the quality of life for the women and children in our community

Group members are asked to meet 12 service hours as well as 6 social hours every semester in order to remain in the organization
Weekly service opportunities through out the Bryan/College station area. An example of an AGSS Women

and Children's service project is volunteering at the Elizabeth House Maternity House in College Station that provides shelter for pregnant women and single mothers and their children

Volunteer Experience

  • Lakepointe Church, Mission Trips, To earn money for mission trips I would volunteer my time at the church cafe. Duties included assisting customers with drink and food orders and ringing up their purchases at the register. Through this volunteer work I raised enough money to go on 3 mission trips. Each time we would assist with home improvements and youth ministry in underserved communities.
  • Lakepointe Church, Youth Ministry, All four years of high school I served as a small group leader for middle school girls. As a group leader I was responsible for preparing the talking points for the weekly lesson and leading group discussions. In addition, I served as a camp counselor and group leader at Summer Camp. Through this experience I was able to learn how to lead others and work as a team. My volunteer experience helped me to realize I have a true love for serving others.

Timeline

Registered Behavior Technician

Kyo Autism Services
09.2023 - Current

Customer Service Rep.

TAMU Student Business Services
02.2020 - 11.2021

Head Hostess, Key Server and Bartender

Amico Nave
08.2019 - 07.2023

Bachelor of Arts - Psychology

Texas A&M University
Juliana Ramirez