Juliana Ramirez
Stephenson,VA
Summary
Dynamic professional with a strong background in customer service and project management, honed at Target as a Style Specialist. Adept at enhancing guest experiences through effective communication and a keen eye for fashion trends. Trilingual in French, Spanish, and English, with a proven ability to collaborate within teams, and drive sales through strategic merchandising. Compassionate professional with background in personal care and service, skilled in providing top-notch support and comfort to clients. Possess strong communication abilities and adeptness at creating positive environments for diverse client needs. Have improved quality of life for individuals through personalized attention and care strategies. Demonstrated ability to manage various tasks efficiently, ensuring client satisfaction and well-being.
Overview
2
2
years of professional experience
Work History
Front Desk Agent
TPG Hotels & Resorts
Winchester, VA
07.2023 - Current
- Greeting guests warmly and professionally upon arrival, checking them in and out efficiently, providing information about hotel services, amenities, and responding to inquiries.
- Modify reservations, verify payment methods, process payments, and confirm bookings by maintaining accurate guest records.
- Preparing reports for management, coordinating with housekeeping and maintenance for room readiness, and maintaining the front desk area clean, as well as presentable.
- Multi-tasking with professionalism, handling any guest concerns, and resolving billing issues by assisting with late check-outs.
- Verifying guest identification, adhering to data privacy policies, monitoring security system, reporting any suspicious activity, and following hotel safety protocols and emergency procedures.
Style Specialist
Target
Winchester, VA
05.2024 - Current
- Greeting guests warmly, offering assistance with finding styles, providing advice, promoting current fashion trends, and resolving guests' concerns, ensuring a positive shopping experience.
- Maintain sales floor standards by arranging clothes and following visual merchandising guidelines to set up mannequins and displays, as well as replenishing the inventory by maintaining presentation.
- Suggest coordinating items and cross-selling products in different departments, staying updated on new arrivals, trends, and promotions.
- Performing inventory checks, followed by reporting low-stock items, managing backstock, ensuring products are labeled, and assisting with unloading, stocking, and organizing apparel shipments.
Education
Bachelor of Science - Aviation/Aerospace
Everglades University
Boca Raton, FL05-2026
High School Diploma -
Gimnasio Britanico
Colombia, Chia, Cundinamarca10-2020
DELF B1 - French
Gimnasio Britanico
ColombiaTOEFL - English
Gimnasio Britanico
Colombia, Chia, CundinamarcaSkills
- Aerospace engineering
- Flight operations
- Technical drawing
- Project management
- Data analysis
- Customer service
- Team collaboration
- Excellent communication
- Fluent in Spanish
- Fluent in English
- Advanced in French
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
French
Professional
Timeline
Style Specialist
Target
05.2024 - Current
Front Desk Agent
TPG Hotels & Resorts
07.2023 - Current
Bachelor of Science - Aviation/Aerospace
Everglades University
High School Diploma -
Gimnasio Britanico
DELF B1 - French
Gimnasio Britanico
TOEFL - English
Gimnasio Britanico
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