Juliana Rodriguez Bernal
Palmview
Summary
Detail-oriented Banking and Lending Professional with over six years in financial services, specializing in credit analysis and loan processing. Expertise in evaluating customer financial profiles and identifying sales opportunities while providing exceptional service. Bilingual in English and Spanish, with a solid foundation in risk assessment, collections, and client retention.
Overview
10
10
years of professional experience
Work History
Associate Banker
Chase
Mission
01.2023 - Current
- Built strong customer relationships by identifying financial needs and recommending tailored banking products and services.
- Delivered daily banking support by processing deposits, withdrawals, check cashing, and account servicing, ensuring accuracy and efficiency.
- Processed wire transfers using banking software systems, facilitating timely transactions for clients.
- Resolved client inquiries and issues promptly to maintain high satisfaction levels.
- Maintain compliance with banking policies, security procedures, and operational standards.
Senior Loan Specialist
OneMain Financial
Edinburg
01.2017 - 12.2022
- Evaluated loan eligibility and risk by reviewing customer financial information, credit reports, income documentation, and collateral details.
- Managed the full loan application process from intake through submission, documentation review, and funding support.
- Reviewed customer financial information, credit reports, income documentation, and collateral details to evaluate loan eligibility and risk.
- Prepared account documentation and escalated unresolved delinquent accounts.
- Identified opportunities to strengthen customer relationships and generate repeat business, contributing to branch growth.
- Supported branch growth by identifying opportunities to strengthen customer relationships and generate repeat business.
Customer Care Representative
OneMain Financial
03.2020 - 05.2021
- Facilitated discussions with clients to negotiate payment plans effectively.
- Managed communication with clients regarding payment arrangements and account status.
- Reviewed account files for accuracy before escalation to higher management.
- Analyzed delinquency reports to identify trends and potential risks.
Education
La Joya Palmview High School
Skills
- Loan origination
- Customer relationship management
- Financial analysis
- Financial documentation
- Performance tracking
Timeline
Associate Banker
Chase
01.2023 - Current
Customer Care Representative
OneMain Financial
03.2020 - 05.2021
Senior Loan Specialist
OneMain Financial
01.2017 - 12.2022
La Joya Palmview High School