Juliana Tran
San Jose,CA
Summary
Productive Barista accustomed delivers excellent customer service while making and serving coffee and specialty beverages. Consistently follows recipe and presentation standards and maintain clean, hygienic workspaces.
Responsible retail professional with excellent sales, service and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Advanced knowledge of fashion trends and popular looks.
Efficient waitress with 3 years of experience in fast-paced service settings. Systematic about taking accurate orders, keeping customers happy and supporting team success. Quickly clears and resets tables, restocks supplies and cleans up spills.
Overview
2
2
years of professional experience
Work History
Retail Worker
Aulala Design
San Jose, CA
10.2023 - Current
- Performed daily opening and closing procedures for the store including setting up displays, cleaning shelves and counting money.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Processed returns and exchanges according to company policies while maintaining positive customer relations.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Waitress
Pho Tick Tock
04.2022 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Made drinks, and created new drinks for the menu.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Reset and cleaned tables quickly to prepare for new customers.
Education
High School Diploma -
Silver Creek High School
San Jose, CA06.2024
Skills
- Bilingual (Vietnamese, and English)
- Cash Handling Accuracy
- Sales Promotion
- Sales proficiency
- Customer Assistance
- Quality Barista
Languages
English
Native/ Bilingual
Vietnamese
Professional
Additional Information
Age: 17 years old
References
References available upon request.
Timeline
Retail Worker
Aulala Design
10.2023 - Current
Waitress
Pho Tick Tock
04.2022 - Current
High School Diploma -
Silver Creek High School