Juliana Roberts
Elko,GA
Summary
Customer-focused Starbucks barista with 1.5 years of experience delivering fast, accurate service in high-volume environments. Known for strong communication, teamwork, cash handling, and guest service, with a proven ability to support smooth shift operations and help train teammates. Motivated to step into a shift lead role by driving service quality, store standards, and team coordination.
Overview
6
6
years of professional experience
Work History
Barista
Starbucks
Perry, GA
08.2024 - Current
- Provided friendly, efficient beverage and food service while maintaining Starbucks standards for quality, speed, and cleanliness.
- Supported smooth daily operations by handling cash transactions, restocking product, completing opening tasks, and maintaining an organized store environment.
- Delivered excellent guest service by resolving concerns quickly, anticipating customer needs, and working closely with teammates during high-volume rushes.
- Helped create a positive team environment by communicating clearly, following procedures, and supporting new partners during training and on boarding.
- Trained new baristas on coffee preparation techniques and customer service standards.
Bartender
Rock N Roll Sushi
3010 Watson Blvd, Warner Robins Ga
08.2022 - 01.2024
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Crew Member
Wendy's
1811 Houston Lake Rd, Perry Ga
07.2020 - 05.2022
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Assisted other team members to achieve goals.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Trained new team members on procedures, customer service, and sales techniques.
Education
Certificate - EMS
Central Georgia Technical College
80 Cohen Walker Dr, Warner Robins, GA 3108807-2022
High School Diploma -
Perry High School
1307 North Ave #2614, Perry, GA 3106905-2021
Skills
- Customer Support Expertise
- Prioritization and Time Management
- Teamwork and Collaboration
- Commitment to Continuous Learning
- Interactive Communication Skills
- Anticipating Customer Expectations
- Cash Management
- Skilled in Resolving Conflicts
- Team Leadership
- Coaching New Employees
- Store Operations
- Complex Problem-Solving
- Clear and Effective Communication
Timeline
Barista
Starbucks
08.2024 - Current
Bartender
Rock N Roll Sushi
08.2022 - 01.2024
Crew Member
Wendy's
07.2020 - 05.2022
Certificate - EMS
Central Georgia Technical College
High School Diploma -
Perry High School