Julian Burnley
Phoenix,AZ
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
21
21
years of professional experience
Work History
Computer Repair Technician
Self-employeed
Phoenix, AZ
01.2012 - Current
- Checked in computers and performed diagnostics for repair.
- Updated or installed software for customers to ensure computer efficiency.
- Educated customers with virus and malware issues, and at-home maintenance.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Troubleshot devices to identify and solve issues with hardware or software performance.
- Configured computers to network drivers and connected to printers and other peripheral equipment.
- Updated software versions with patches and new installations to close security loopholes and protect users.
Tier 2 Support
AT&T / 2 Wire
Mesa, AZ
06.2008 - 11.2011
- I provided complete support for all AT & T U-Verse products including VOIP, Internet Connectivity & IPTV setup and configuration.
DSL Support Technician Level 2
2 Wire / AT&T
Phoenix, AZ
02.2005 - 02.2008
- Advanced setup/ configuration for the 2 Wire Residential Gateways. Detailed troubleshooting of wireless communication issues, including configuration and modification of wireless adapters and associated wireless clients. Advanced DSL Line Detection analysis related to DSL synch and bandwidth issues.
- Updated software versions with patches and new installations to close security loopholes and protect users of 2 Wire modems.
- Created new accounts, reset passwords and configured access to servers and file management software for users.
- Maintained records, logs and lifecycle documentation of work requests.
DSL Support Technician Level 1
2 Wire Inc.
Phoenix, AZ
07.2003 - 01.2008
- Basic setup support of SBC Home Networking customers using 2 Wire Home and Office Portals. Assisted with wireless connection configuration on Windows 95, 98, NT, 200, Mac OS, gaming systems and HPNA connections. I troubleshot DSL connection issues using SBC circuit testing tools. I assisted with E-mail and Webpage configuration and issues.
- Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions. I escalated unresolved issues to Level 2.
- Provided real-time support to everyday users of 2 Wire DSL equipment.
Education
Associate of Applied Science - Web Development / Design
Maricopa Community Colleges - Rio Salado Community College
Tempe, AZ01-2024
Associate of Science - Programming And System Analysis
Maricopa Community Colleges - Rio Salado Community College
Tempe, AZ06.2022
Bachelor of Science - Information Technology
Maricopa Community Colleges - Phoenix College
Phoenix, AZSkills
- Analytical Skills
- Application support
- Customer Relations
- Data Recovery
- Diagnostics
- Documentation Management
- Hardware and software installation
- Hardware testing
- Hardware Repair
- Performance Optimization
- Quality Assurance
- Remote assistance
- Root Cause Analysis
- Security issues troubleshooting
- Software Installation
- Software Updates
Timeline
Computer Repair Technician
Self-employeed
01.2012 - Current
Tier 2 Support
AT&T / 2 Wire
06.2008 - 11.2011
DSL Support Technician Level 2
2 Wire / AT&T
02.2005 - 02.2008
DSL Support Technician Level 1
2 Wire Inc.
07.2003 - 01.2008
Associate of Applied Science - Web Development / Design
Maricopa Community Colleges - Rio Salado Community College
Associate of Science - Programming And System Analysis
Maricopa Community Colleges - Rio Salado Community College
Bachelor of Science - Information Technology
Maricopa Community Colleges - Phoenix College