Julia Neilan-Keaton
Hermitage,TN
Summary
Licensed Mental Health Counselor with 18 years of experience helping patients work through crisis situations. Adept in performing clinical assessments. Advanced crisis counseling techniques with expertise in providing crisis intervention strategies to assist patients.
Hands-on experience providing quality psychological services to children and adults. Skilled in identifying, assessing and diagnosing mental health and emotional issues. Develops and implements treatment plans and provides counseling and therapy to obtain maximum results for patients. Skilled in setting short-term goals for clients and providing supportive counseling. Offering a deep understanding of clinical assessments and suicide risk. Skilled in developing and implementing safety plans. Expertise in helping with suicidal and homicidal crises.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Outpatient Therapist
Cookeville Medical Clinic
01.2024 - Current
- Enhanced client well-being by developing personalized treatment plans and providing individual therapy.
- Improved patient outcomes through the implementation of evidence-based therapeutic interventions tailored to each client''s needs.
- Strengthened communication between patients, families, and medical professionals by collaborating with multidisciplinary teams for comprehensive care.
- Increased client satisfaction rates with empathetic counseling approaches that fostered trust and rapport in therapeutic relationships.
Crisis Worker
HCA- Mountain Star Division
08.2022 - 01.2024
- Evaluated risk to client or others by gathering information and conducting assessments.
- Built safety plans to lower risk of crisis and intervened in specific manners outlined by procedures.
- Documented risk to each client and context of concerns.
- Collaborated with counselors, physicians and nurses to plan or coordinate treatment, drawing on social work experience and patient needs.
- Interviewed clients, reviewed records and conducted assessments to evaluate mental or physical condition of clients or patients.
- Used skills such as active listening and collaborative problem-solving daily to connect with patients and address concerns.
- Documented all client interactions and interventions.
Assessment Specialist
HCA Skyline Medical Center
03.2022 - 08.2022
- Advised care team about which patients ,should be referred to mental health facilities or specialties.
- Documented treatment goals, plans, assessments and clinical data in confidential electronic medical record.
- Equipped clients with self-management skills and educational information and encouraged clients to fully participate in treatment and recovery.
- Assisted treatment team in recognizing, treating and managing mental health and psychosocial issues.
- Maintained energy and enthusiasm in fast-paced environment.
- Assessed suicidal, homicidal and psychotic patients and determined level of care needed
Social Services Therapist
Pinewood Springs
09.2021 - 03.2022
- Facilitates group therapy with up to 20 adult patients
- Develops individualized recovery plans for patients
- Evaluates patients using Brief Psychiatric Rating Scale
- Completes psychosocial assessments
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
- Resolved problems, improved operations and provided exceptional service
- Demonstrated respect, friendliness and willingness to help wherever needed
Lead Behavioral Health Clinical Specialist
Tristar Behavioral Health
05.2019 - 09.2021
- Answered 50-70 calls daily in high volume call center
- Located inpatient beds for patients in crisis
- Assessed safety of patients in crisis
- Referred patients to appropriate community services
- Developed new training program for new employees
- Oversaw telehealth assessments by clinical staff
- Supervised staff for state licensure
Behavioral Health Clinical Specialist
Tristar Behavioral Health
05.2016 - 05.2019
- Answered 50-70 calls daily in high volume call center
- Located inpatient beds for patients in crisis
- Assessed safety of patients in crisis
- Referred patients to appropriate community services
- Developed and maintained courteous and effective working relationships
- Worked with customers to understand needs and provide excellent service
Crisis Counselor
Mental Health Cooperative
02.2006 - 05.2016
- Assessed consumers for inpatient psychiatric hospitalizations
- Made recommendation concerning final disposition of consumers
- Precerted with insurance company for inpatient psychiatric treatment
- Referred consumers for appropriate outpatient services
- Evaluated risk to client or others by gathering information and conducting assessments
- Used skills such as active listening and collaborative problem-solving daily to connect with patients and address concerns
- Counseled and helped to stabilize consumers and caregivers in crisis situations
- Provided emergency response in crisis situations to diffuse tensions and prevent violence
- Built safety plans to lower risk of crisis and intervened in specific manners outlined by procedures
Education
Master of Science - Mental Health Counseling
Lee University
Cleveland, Tennessee2005
Bachelor of Arts - Psychology
Lee College
Cleveland, Tennessee1996
Skills
- Verbal and Written Communication
- Safety and Risk Assessments
- Complex Problem-Solving
- Mental Health Evaluations
- Community Resources and Education
- Identifying Client Goals
Certification
- Licensed Professional Counselor
- National Certified Counselor
- Approved Supervisor by the State of Tennessee
- Department of Mental Health Mandatory Pre-Screening Agent
Timeline
Outpatient Therapist
Cookeville Medical Clinic
01.2024 - Current
Crisis Worker
HCA- Mountain Star Division
08.2022 - 01.2024
Assessment Specialist
HCA Skyline Medical Center
03.2022 - 08.2022
Social Services Therapist
Pinewood Springs
09.2021 - 03.2022
Lead Behavioral Health Clinical Specialist
Tristar Behavioral Health
05.2019 - 09.2021
Behavioral Health Clinical Specialist
Tristar Behavioral Health
05.2016 - 05.2019
Crisis Counselor
Mental Health Cooperative
02.2006 - 05.2016
Master of Science - Mental Health Counseling
Lee University
Bachelor of Arts - Psychology
Lee College
- Licensed Professional Counselor
- National Certified Counselor
- Approved Supervisor by the State of Tennessee
- Department of Mental Health Mandatory Pre-Screening Agent
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