Juliann Hafer
Yacolt
Summary
Seeking Shift Supervisor role with 13 years of experience in team environment. Proven leadership skills in store operations, cash handling, and staff training. Strong background in managing cashier operations and enhancing customer satisfaction. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Caregiver
Amada
SW Washington Area
03.2022 - Current
- Assist seniors with daily living tasks, including meal preparation, personal hygiene, dressing, and medication management.
- Facilitate transportation and accompany clients to medical appointments and grocery shopping.
- Provide companionship and emotional support to enhance clients' overall well-being.
- Document daily visits and maintain accurate records of client activities and health status.
- Communicate effectively with families to address concerns and provide updates on clients' conditions.
Host
Hockinson Cafe
Battle Ground
02.2020 - 02.2020
- Delivered exceptional customer service to enhance guest satisfaction and loyalty.
- Managed cashier operations, ensuring accurate and efficient transactions.
- Prepared the restaurant for daily operations, contributing to a seamless opening process.
- Assisted with maintaining cleanliness and organization by bussing tables promptly.
- Guided guests to their seats, optimizing seating arrangements for efficiency and comfort.
- Participated in closing activities, ensuring the restaurant was ready for the next business day.
Leasing Consultant
Riverstone Residential
Portland
02.2010 - 06.2010
- Assisted residents with lease applications and rental agreements.
- Conducted property tours for prospective tenants and answered inquiries.
- Coordinated maintenance requests and followed up on service completion.
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Marketed property to prospective tenants by giving tours and pointing out key features.
- Checked rental eligibility by following company's verification process.
- Ensured that all paperwork was completed accurately in accordance with company policy.
Store Manager
Gymboree
Vancouver
01.2000 - 05.2009
- Trained management team and sales associates to enhance customer service and consistently achieve sales goals.
- Ensured store profitability through effective scheduling strategies.
- Implemented company visual standards and merchandising plans.
- Recruited, interviewed, and hired new team members to ensure a capable and efficient workforce.
- Managed cashiering and banking operations to maintain financial accuracy.
- Conducted monthly operational audits and maintained inventory control.
Education
Associate's Degree - Retail Management
Bassist College
Portland, Oregon06.1987
Skills
- Leadership
- Communication
- Customer Service
- Time Management
- Motivation
- Initiative
- Flexible schedule
- Record preparation
- Relationship building
Certification
- Nurses Assistant, WDOH, 01/21
- Home Care Aid, WDOH, 01/24
Timeline
Caregiver
Amada
03.2022 - Current
Host
Hockinson Cafe
02.2020 - 02.2020
Leasing Consultant
Riverstone Residential
02.2010 - 06.2010
Store Manager
Gymboree
01.2000 - 05.2009
Associate's Degree - Retail Management
Bassist College