Juliann Johnson
Sonora,CA
Summary
Results-driven professional with extensive experience in retail sales and customer engagement. Recognized for strong teamwork, reliability, and effective time management. Committed to maintaining a positive customer experience while training new associates to uphold high service standards.
Overview
18
18
years of professional experience
Work History
Sales Associate
Verizon Wireless
Sonora, CA
04.2008 - Current
- Provided exceptional customer service to enhance client satisfaction and loyalty.
- Assisted customers in selecting products, ensuring informed purchasing decisions.
- Educated customers about device features, plans, and promotions to drive sales.
- Maintained up-to-date knowledge of industry trends and competitor offerings.
- Implemented inventory management practices to optimize stock levels and reduce shrinkage.
- Trained new associates on product knowledge and customer engagement techniques.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Education
High School Diploma -
Sonora Union High School
Sonora, CA04.1999
Skills
- Sales transactions
- Inventory management
- Customer service
- Time management
- Multi-tasking strength
- Problem-solving skills
- Teamwork and collaboration
- Reliable punctuality
Timeline
Sales Associate
Verizon Wireless
04.2008 - Current
High School Diploma -
Sonora Union High School