Driven to reach top performance levels and committed to service excellence. Ready to learn new skills from a dynamic team and bring value to customers through active listening and problem solving.
Overview
5
5
years of professional experience
Work History
Assistant Bookkeeper
Outdoor Living Pool And Patio
08.2023 - 02.2024
Assisted customers with returns, refunds and resolving transaction issues.
Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
Processed refunds and exchanges in accordance with company policy.
Used POS system to enter orders, process payments and issue receipts.
Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Data Processor and Bookkeeping Assistant (Virtual)
Denise Baumgartner Small Business Bookkeeper
01.2023 - Current
Diligently process high volumes of data into tax software and QuickBooks, enhancing data accuracy and accelerating bookkeeping processes while managing accounts payable transactions
Effectively organize and maintain expansive client databases, improving data retrieval efficiency and assisting in professional email communication to strengthen client relationships
Masterfully utilize Excel and Word to create labels and client forms, carry out bank reconciliations to identify and resolve discrepancies, contributing to financial accuracy.
Algebra 1 Teacher
Athens Independent School District
08.2021 - 12.2021
Innovatively integrated data analysis techniques into lesson planning and student performance tracking, resulting in an increase in average student scores and an improvement in behavior management.
Provided one-on-one support for a variety of students enabling them to excel in their coursework.
Created and maintained safe and orderly classroom environment conducive to learning.
TWU Virtual College Algebra Tutor
Texas Woman's University (TWU)
08.2019 - 05.2020
Strategically collected data that supported that more than 60% of students attending tutoring, analyzing before and after tutoring for students attending tutoring, having found their scores increased by 10-15% under tutelage.
Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Trained personnel in software used and enforced participation in exercises focused on developing key skills.
Accounts Receivable and Finance Assistant
Assets Retrieval and Investigations (ARI)
01.2023 - 07.2023
Maintained confidentiality of sensitive financial information, safeguarding both company data and client privacy.
Implemented new accounting processes to decrease spending and work flow downtime.
Resolved discrepancies in financial data to increase accuracy and reduce potential backlogs.
Minimized risk of errors by accurately processing all types of transactions.
Education
Bachelor of Arts - Mathematics Education
Texas Woman's University (TWU)
05.2021
Skills
Client Relationship Management
Database Organization
Billing Adjustments and Refunds
Professional Communication
Staff Training and Development
Behavior Management in Education
Tutoring and Mentorship
Process Improvement Strategies
Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams)
Google Suite
Data Entry and Word Processing
References
Carolyn Pratt, (214) 728-7695, carolyn@outdoorliving-poolandpatio.com, Outdoor Living Pool and Patio | Office Manager
Denise Baumgartner, (972) 333-4358, denbaum@yahoo.com, Small Business Bookkeeper | Owner
Ann Wheeler, (870) 403-2805, awheeler@twu.edu, Texas Woman's University | Professor of College Algebra
Timeline
Assistant Bookkeeper
Outdoor Living Pool And Patio
08.2023 - 02.2024
Data Processor and Bookkeeping Assistant (Virtual)
Pool Service Technician at CML Pool & Patio (Previously Watertight Pool & Spa)Pool Service Technician at CML Pool & Patio (Previously Watertight Pool & Spa)