Julianna Carson
Surprise,AZ
Summary
Highly motivated and responsible recent college graduate with a Bachelor's of Science degree in Counseling w/an emphasis in Substance Abuse and Addictions. Has a thorough understanding of the DSM-V and is proficient in various treatment modalities. Seeking to obtain an entry-level job in the counseling/behavioral health field. With my patience and kind demeanor, I wish to help others in regard to mental health.
Overview
4
4
years of professional experience
Work History
Crisis Line Volunteer
Crisis Text Line
10.2022 - Current
- Coordinated emergency response efforts when necessary by contacting appropriate local authorities and providing required information.
- Recognized potential risk factors and assessed caller''s immediate safety needs before proceeding with relevant interventions.
- Provided referrals to appropriate community resources as needed, connecting callers with additional support options.
- Handled sensitive topics such as substance abuse, domestic violence, or mental health crises with professionalism and empathy.
- Upheld strict confidentiality standards, ensuring privacy for all callers seeking help through the crisis line service.
- Assisted callers experiencing suicidal ideation, utilizing active listening skills and de-escalation techniques for immediate safety planning.
Cashier/Customer Service Cashier
Safeway
06.2021 - Current
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Counted money in drawers at beginning and end of each shift.
- Maintained customer satisfaction with quick and professional handling of product returns.
Restaurant Hostess
Waffle House
06.2020 - 05.2021
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
Education
Bachelor of Science - Counseling
Grand Canyon University
Phoenix, AZ06.2024
High School Diploma -
Verrado High School
Buckeye, AZ05.2021
Skills
- Customer Service
- Work Ethic and Integrity
- Patience and Empathy
- Written and verbal communication
- Team Collaboration
- Cooperative Attitude
- DSM-V Understanding
- Knowledgeable w/Substance Abuse Diagnosis
- Proficient w/Substance Use Treatment Modalities
Timeline
Crisis Line Volunteer
Crisis Text Line
10.2022 - Current
Cashier/Customer Service Cashier
Safeway
06.2021 - Current
Restaurant Hostess
Waffle House
06.2020 - 05.2021
Bachelor of Science - Counseling
Grand Canyon University
High School Diploma -
Verrado High School