Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Languages
Interests
Timeline
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Talia DiMaggio

Talia DiMaggio

Easton,MA

Summary

Compassionate and dedicated professional with crisis intervention expertise gained at Samaritans. Proven ability to foster emotional support and multicultural sensitivity, enhancing well-being for individuals in distress. Skilled in teamwork and time management, I effectively contributed to service improvements while maintaining high standards of care and empathy. I am able to make contributions large and wide whether in a team or individual setting. With my experience through all of my jobs, I have always worked in some form of customer service, making me a well-rounded people person who is able to communicate well

Overview

4
4
years of professional experience

Work History

Crisis Line Volunteer

Samaritans
02.2024 - Current
  • Collaborated with fellow volunteers to ensure seamless text coverage during peak times.
  • Completed comprehensive volunteer training program, gaining essential skills in crisis intervention techniques.
  • Maintained accurate documentation of text reports to support effective follow-up and continuous improvement of services.
  • Improved caller well-being by actively listening and providing empathetic support during crisis situations.
  • Provided meaningful conversations to youth in crisis as well as adults.
  • Worked extra shifts in order to maintain line coverage.
  • Handled sensitive topics such as substance abuse, domestic violence, or mental health crises with professionalism and empathy.
  • Managed high-stress situations effectively, remaining calm under pressure while providing compassionate assistance to texters in need.
  • Developed rapport with texters, offering a safe space for them to share their feelings and concerns.
  • Became a part of the organization's advisory board to help ensure the most positive experience for both texters and volunteers.

Sales Associate

All Good - Mashpee
04.2021 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Managed employees to help them keep backroom stocked and clean, as well as restocked inventory.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.

Bakery Assistant

Cupcake Charlies
04.2024 - 08.2024
  • Maintained clean, organized kitchen to maximize efficiency and food safety.
  • Washed dishes and sanitized prep area at end of each shift.
  • Stored, labeled, and replenished supplies in compliance with food safety regulations.
  • Decorated baked goods and designed visually appealing displays of finished products.
  • Learned to create different baked goods along with frostings to help prep for the next day's bake.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Upheld cleanliness standards within the bakery area, ensuring a safe and sanitary workspace for food preparation.
  • Operated commercial kitchen equipment and tools.
  • Developed a loyal customer base due to excellent interpersonal skills while taking orders or responding to inquiries about various baked goods.
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
  • Lifted and moved items weighing over 30 pounds using proper lifting techniques.
  • Strengthened relationships with customers through attentive service, active listening, and thoughtful recommendations based on individual preferences.

School Counselor Intern

Quashnet Elementary School
01.2024 - 04.2024
  • Developed strong relationships with students and families through consistent communication and rapportbuilding.
  • Implemented data-driven decision-making processes to continuously improve the effectiveness of the school counseling program.
  • Evaluated student progress through regular assessment tools, using results to guide future interventions and counseling strategies.
  • Assisted students in setting realistic goals for academic achievement and personal growth, providing guidance and encouragement along the way.
  • Assisted students in "structured days" (similar to in school suspension)
  • Held daily lunches with students in order to gain rapport and connection with them.
  • Attended IEP meetings with families, school counselors and the school psychologist.
  • Assisted lead counselor in developing comprehensive guidance programs to support overall student well-being and academic success.

Education

Bachelor of Arts - Psychology

Stonehill College
North Easton, MA
05-2027

Skills

  • Mental health awareness
  • Emotional support
  • Multicultural sensitivity
  • Crisis intervention
  • Self-care strategies
  • De-escalation techniques
  • Empathy display
  • Social media promotion
  • Customer service
  • Teamwork and collaboration
  • Time management
  • Parent collaboration
  • Punctuality

Accomplishments

  • Started an Active Minds chapter at Stonehill College
  • Graduated high school one year early
  • Graduating college in 2027, one year earlier than my projected track
  • Graduated high school with 19 college credits
  • Made the school cheerleading team

Affiliations

  • Samaritans
  • Active Minds

Languages

English
Native or Bilingual

Interests

  • Mental health advocacy
  • Mental Wellness
  • Writing creatively
  • Counseling
  • Crisis Intervention

Timeline

Bakery Assistant

Cupcake Charlies
04.2024 - 08.2024

Crisis Line Volunteer

Samaritans
02.2024 - Current

School Counselor Intern

Quashnet Elementary School
01.2024 - 04.2024

Sales Associate

All Good - Mashpee
04.2021 - Current

Bachelor of Arts - Psychology

Stonehill College

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Talia DiMaggio