Julianna Castro
Canyon Lake,TX
Summary
Provide outstanding outcomes by overcoming hurdles to achieve company’s overall goals and objectives. Experienced leader who will adapt and grow in different work environments. Known for promptness, compliance, organization, and team work oriented in order to create a positive and impactful workplace whom will achieve company’s success in all projects.
Overview
5
5
years of professional experience
Work History
Training Coordinator
Castro’s Cleaning
Canyon Lake, TX
01.2024 - Current
- Developed training programs to enhance employee skills and operational efficiency.
- Coordinated onboarding processes, ensuring compliance with safety protocols and company standards.
- Evaluated training effectiveness through feedback and assessments, implementing improvements as needed.
Workforce Management Supervisor
Castro’s Cleaning
Canyon Lake, TX
01.2023 - Current
- Managed scheduling of existing clients for weekly, bi-weekly, and monthly cleaning services.
- Scheduled appointments for new clients for one-time cleanings, move-out cleanings, and commercial cleanings.
- Organized and managed employee pick-up and drop-off scheduling to ensure timely transportation.
- Assisted in processing payroll and managing invoicing tasks. Helped maintain accurate financial records and documentation. Supported team members in resolving payroll inquiries.
Customer Service Manager
Castro’s Cleaning
Canyon Lake, TX
05.2021 - Current
- Resolved customer complaints through effective communication and problem-solving techniques.
- Achieved high customer satisfaction by effectively managing last-minute additions. Streamlined processes to accommodate urgent client needs. Improved service responsiveness through proactive team collaboration.
- Engaged with customers to foster trust and ensure a positive experience throughout their journey.
Housekeeper
Castro’s cleaning
Canyon Lake, TX
05.2021 - Current
- Cleaned residential and commercial spaces to maintain cleanliness standards.
- Organized cleaning supplies and equipment for efficient workflow.
- Assisted in training new staff on cleaning procedures and safety protocols.
- Interacted pleasantly with clients and guests when performing daily duties.
- Responded to requests from guests regarding housekeeping needs.
Education
High School Diploma -
Canyon Lake High School
Canyon Lake, TX05.2021
Skills
Demonstrated fluency in Spanish, encompassing reading and writing proficiency
Optimized scheduling and prioritization of tasks to enhance productivity
Assisted customers with inquiries and resolved issues promptly Guided clients through product features and benefits to enhance user experience Supported team in maintaining high customer satisfaction ratings
Streamlined organizational processes to enhance operational efficiency
Utilized foundational Excel skills to analyze and organize data effectively
Executed comprehensive problem-solving strategies to address complex challenges
Exhibited meticulous attention to detail in all tasks
Assisted teams in completing collaborative projects effectively Supported group efforts to achieve shared goals Contributed to team discussions to enhance project outcomes
Demonstrated flexibility in adjusting to changing priorities and environments
References
References available upon request.
Timeline
Training Coordinator
Castro’s Cleaning
01.2024 - Current
Workforce Management Supervisor
Castro’s Cleaning
01.2023 - Current
Customer Service Manager
Castro’s Cleaning
05.2021 - Current
Housekeeper
Castro’s cleaning
05.2021 - Current
High School Diploma -
Canyon Lake High School