Open To Work
Verified
This profile is verified using an email address.
Julianna Davis-Holbrook
Boardman,Oregon
Summary
Pursuing a career that offers both challenge and growth
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
27
27
years of professional experience
Work History
CICO officer and Control Room Dispatcher
First Coast Security
06.2024 - Current
- Supervised security personnel to ensure compliance with safety protocols and procedures.
- Coordinated emergency response efforts, enhancing team readiness and effectiveness.
- Conducted regular site inspections, identifying security vulnerabilities and recommending improvements.
- Developed training programs for new officers, promoting knowledge retention and skill development.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Utilized data-driven decision-making techniques to inform strategic planning processes and measure progress towards goals.
- Established protocols for handling sensitive information, ensuring confidentiality and compliance with legal standards.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
- Maintained database systems to track and analyze operational data.
- Gathered, organized and input information into digital database.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Maintained updated and detailed records of calls in physical and electronic database.
Manager and Owner
JDHolbrook Farms
06.1999 - Current
- Oversaw daily operations ensuring compliance with safety and quality standards.
- Implemented process improvements enhancing overall farm productivity and efficiency.
- Managed team performance through coaching, mentoring, and regular feedback sessions.
- Developed strategic plans aligning resources to achieve operational goals and objectives.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Graveyard/Swing Shift Lead, Tire shop Service Advisor
Loves Travel Stop
06.2021 - 06.2024
- Supervised daily operations to ensure efficient workflow and optimal team performance.
- Trained and mentored new staff on company policies and operational procedures.
- Implemented safety protocols, enhancing workplace safety and compliance standards.
- Conducted inventory management, optimizing stock levels and reducing waste.
- Resolved customer inquiries promptly, improving overall customer satisfaction ratings.
- Monitored cash handling processes, maintaining accuracy in financial transactions.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Helped store management meet standards of service and quality in daily operations.
- Responded to and resolved customer questions and concerns.
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Trained newly hired sales team in upselling techniques.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
Stay at Home Parent
Stay at Home Parent
09.2017 - 06.2021
- Organized daily schedules to ensure timely completion of household tasks and activities.
- Managed budgeting and financial planning for family needs, optimizing resource allocation.
- Developed educational curricula to support children's learning and skill development at home.
- Coordinated extracurricular activities, fostering socialization and personal growth for children.
- Implemented effective communication strategies to maintain strong relationships with family members.
- Mentored children in problem-solving and critical thinking through structured play and discussions.
- Streamlined household operations by establishing routines that enhanced efficiency and productivity.
- Cultivated a supportive environment that encouraged emotional well-being and resilience in children.
- Monitored children's activities to verify safety and wellbeing.
- Read stories, sang songs and facilitated creative play.
- Implemented daily routines and activities to stimulate and engage children.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
- Provided support and guidance to children in conflict resolution.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Encouraged children's emotional and social development.
- Instructed children in crafts and other activities to promote gross and fine motor skills.
- Assisted in potty training and toilet hygiene.
- Developed lessons and activities to promote children's physical and emotional development.
- Logged information regarding naps, feedings, and any medications administered.
- Created and implemented activities to promote language development.
- Documented children's growth and development.
Graveyard Shift Lead
Loves Travel Stop
06.2016 - 09.2017
- Supervised daily operations to ensure compliance with safety and quality standards.
- Trained and mentored new team members, enhancing workforce efficiency and knowledge retention.
- Coordinated shift schedules to optimize staffing levels and maintain operational flow.
- Implemented process improvements that enhanced service delivery and reduced customer wait times.
- Monitored inventory levels, ensuring timely replenishment of stock to meet demand.
Operator
AgriNorthwest (GHI)
10.2013 - 05.2015
- Operated heavy machinery to support agricultural production processes.
- Monitored equipment performance to ensure optimal operational efficiency.
- Conducted routine maintenance on machinery to minimize downtime and enhance safety.
- Collaborated with team members to streamline workflows and improve productivity.
- Implemented safety protocols to maintain compliance with industry standards.
- Trained new operators on equipment usage and safety measures effectively.
- Led initiatives to enhance product quality through rigorous inspection and testing procedures.
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Worked outside in all weather conditions.
- Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.
- Increased overall product quality through meticulous attention to detail during operation processes.
- Maintained clean and organized work area, setting standard for workplace tidiness and efficiency.
Security Officer
Rovers Security
03.2013 - 09.2013
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to deter criminal activity and maintain order.
- Responded promptly to incidents, providing assistance and coordinating with emergency services.
- Prepared detailed incident reports for management review, documenting findings and actions taken.
- Trained new security staff on protocols, procedures, and effective surveillance techniques.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
CAREGIVER
Horizon Project Inc.
07.2012 - 03.2013
- Provided compassionate care and support to individuals with diverse needs.
- Assisted clients in daily living activities, promoting independence and well-being.
- Developed personalized care plans to enhance client comfort and health outcomes.
- Trained and mentored new caregivers on best practices for client engagement.
- Implemented safety protocols, ensuring a secure environment for clients and staff.
- Monitored client progress, adjusting care plans based on evolving needs and feedback.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
Security Guard
Moon Security
12.2010 - 07.2012
- Site in Boardman
Deli Clerk, Cahier, Closing Supervisor
Boardman Select Market
06.2010 - 01.2011
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained cleanliness and organization of deli display cases for optimal presentation.
- Operated slicers, scales, and other equipment safely while adhering to food safety standards.
- Collaborated with team members to ensure efficient deli operations during peak hours.
- Prepared specialty meats, cheeses, and sandwiches according to customer preferences and specifications.
- Trained new staff on deli procedures and customer service best practices to improve team performance.
- Resolved customer complaints promptly, fostering a positive shopping environment and enhancing loyalty.
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
Education
High School diploma - General Study
Walla Walla High School
Walla Walla, WashingtonPre vet student, agriculture business, business, agriculture livestock production, agriculture production, Computer science
Blue Mountain Community College
01-2012
Pre vet student, computer science 1 and Business
Walla Walla Community College
Walla Walla, Washington01-2009
Skills
Managed a crew of 5-20 employees
Opening and Closing paper work
Scheduling employees
Cash handling
Stocking shelves
Training Employees
Counted Tills and Safe Physically and with a cash machine
Daily bank deposits
Daily bank reports
Electronic and Paper Ordering of product
Gave money to other register operators
Putting out freight
Operated Cash register
Customer Service
Organizational skills
Time Management
Budgeting
Electric and Paper Inventory
Electronic and paper Record Keeping
Dealing with companies to negotiate payment
Calling for preauthorization for work
Sending invoices for payment
Collecting PO numbers for payment
Filing
10- key
Type 60 wpm
Customer relations
Priority Management
Working efficiently under pressure
Have used Microsoft word, Power point, Excel, some Access and some Outlook
Strategic planning
Emergency response
Emergency and non-emergency response
Investigation management
Rule enforcement
De-escalation techniques
Reporting and documentation
Attention to detail
Multitasking Abilities
Problem-solving
Decision-making
Time management
Active listening
Analytical thinking
Quality assurance
Conflict resolution
Project planning
Task prioritization
Timeline
CICO officer and Control Room Dispatcher
First Coast Security
06.2024 - Current
Graveyard/Swing Shift Lead, Tire shop Service Advisor
Loves Travel Stop
06.2021 - 06.2024
Stay at Home Parent
Stay at Home Parent
09.2017 - 06.2021
Graveyard Shift Lead
Loves Travel Stop
06.2016 - 09.2017
Operator
AgriNorthwest (GHI)
10.2013 - 05.2015
Security Officer
Rovers Security
03.2013 - 09.2013
CAREGIVER
Horizon Project Inc.
07.2012 - 03.2013
Security Guard
Moon Security
12.2010 - 07.2012
Deli Clerk, Cahier, Closing Supervisor
Boardman Select Market
06.2010 - 01.2011
Manager and Owner
JDHolbrook Farms
06.1999 - Current
High School diploma - General Study
Walla Walla High School
Pre vet student, agriculture business, business, agriculture livestock production, agriculture production, Computer science
Blue Mountain Community College
Pre vet student, computer science 1 and Business
Walla Walla Community College
Work Preference
Job Search Status
Open to workDesired start date: Open to discussion
Desired Job Title
Stay at Home ParentHome Health AideCustomer Service RepresentativeSecurity OfficerWork Type
Full TimeLocation Preference
On-SiteHybridLocation: Roseburg, ORGrants Pass, OR
Open to relocation: Yes