Julianna Gonzalez
Brandon,FL
Summary
Knowledgeable Case Manager experienced in coordinating care for mental health and substance abuse individuals. Proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for helping others.
Adept at enhancing patient care and outcomes, I leveraged my case management and organizational skills at PursueCare to streamline care coordination processes. By integrating EMR/EHR systems and fostering interdisciplinary collaboration, I significantly improved patient support and resource accessibility, embodying a results-driven approach with a focus on community outreach and patient assessments.
Overview
29
29
years of professional experience
Work History
Case Manager
PursueCare
03.2022 - Current
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
Medical Assistant
St. Lukes University Health Network
09.2019 - 08.2021
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Obtained client medical history, medication information, symptoms, and allergies.
- Completed EKGs and other tests based on patient presentation in office.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Medical Assistant/Trained Medical Interpreter
Lehigh Valley Health Network
03.2012 - 09.2019
- Documented vital signs and health history for patients in clinic and hospital environments.
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Served as medical interpreter for patients and staff clinical encounters by delivering accurate, skilled interpretations to facilitate effective communications.
- Explained hospital policies and procedures to provide assistance to patients with limited English proficiency.
Customer Service Representative
Travel Impressions LTD
06.1995 - 01.2009
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Organized trips for individual, family and business travelers.
- Collected, handled and documented payments for travel services and associated feels.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Education
Bachelor of Arts - Psychology
DeSales University
Center Valley, PA05.2026
Associate of Arts - General Studies
Lehigh Carbon & Northhampton Community Colleges
Bethlehem, PA05.2023
Medical Assistant Certification - Medical Assisting
Lincoln Technical Institute
Allentown, PA06.2011
High School Diploma -
William Allen High School
Allentown, PA06.1992
Skills
- Case Management
- Regulatory Compliance
- Discharge Planning
- Organization and Multitasking
- Case Management Tracking
- Email and Telephone Etiquette
- Patient Assessments
- Community Outreach
- Care Coordination
- Patient support
- EMR / EHR
Timeline
Case Manager
PursueCare
03.2022 - Current
Medical Assistant
St. Lukes University Health Network
09.2019 - 08.2021
Medical Assistant/Trained Medical Interpreter
Lehigh Valley Health Network
03.2012 - 09.2019
Customer Service Representative
Travel Impressions LTD
06.1995 - 01.2009
Bachelor of Arts - Psychology
DeSales University
Associate of Arts - General Studies
Lehigh Carbon & Northhampton Community Colleges
Medical Assistant Certification - Medical Assisting
Lincoln Technical Institute
High School Diploma -
William Allen High School
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