Julianna Groves
Grand Rapids,MI
Overview
2
2
years of professional experience
Work History
Phlebotomist Technician I
Munson Medical Center
03.2023 - 08.2023
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Upheld HIPAA compliance through careful management of confidential patient records.
- Increased patient satisfaction by providing efficient and accurate blood collection services.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Protected patients by following infection control and sharps disposal procedures.
Hostess/Server Assistant
Artisan Restaurant
01.2022 - 08.2022
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Strengthened team morale by fostering an atmosphere of collaboration, mutual respect, and open communication among all staff members.
Sales Associate
Mr. Bill’s Shirt Co
06.2021 - 08.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Prepared merchandise for sales floor by pricing or tagging.
Education
BSN - Nursing
Grand Valley State University
Allendale, MI04.2027
Skills
- Venipuncture
- Interactive communication skills
- Customer Service
- Patience and Empathy
- Effective Multitasking
- Sample and specimen collection
- Conscientious and Detail-Oriented
Timeline
Phlebotomist Technician I
Munson Medical Center
03.2023 - 08.2023
Hostess/Server Assistant
Artisan Restaurant
01.2022 - 08.2022
Sales Associate
Mr. Bill’s Shirt Co
06.2021 - 08.2021
BSN - Nursing
Grand Valley State University