Julianna Kopec
Sonoma,CA
Summary
Results-driven and adaptable professional with over 5 years of experience in customer-facing roles, account management, and business operations. Skilled in engaging with clients and providing tailored solutions to meet their needs. Adept at managing multiple priorities in fast-paced, dynamic environments while maintaining a strong focus on achieving goals. Proficient in communication across various channels (phone, email, text) and experienced in leveraging technology to streamline processes and improve customer satisfaction. Motivated to drive business results and foster long-term relationships.
Overview
9
9
years of professional experience
Work History
Bookkeeper
Bannon Custom Builders
10.2024 - Current
- Provide consistent bookkeeping support, managing accounts payable, processing 30-50 invoices per day, and ensuring vendor payments.
- Maintain AIA contracts for clients, ensuring timely monthly updates and communication.
- Support office tasks to improve efficiency, demonstrating strong organizational and multi-tasking abilities
Remote — Business Owner/Artist
Leccese Designs
01.2019 - Current
- Developed and managed a successful online business creating and selling over 13,000 digital art, greeting cards, and printable templates.
- Communicated with customers, ensuring timely order fulfillment and addressing special requests.
- Managed social media accounts and tracked SEO performance, driving customer engagement and improving product visibility.
- Utilized Google Analytics for tracking and analyzing consumers.
- Utilized QuickBooks to track expenses and maintain financial accuracy, ensuring business profitability.
Talent Acquisition Specialist
Vail Resorts
08.2022 - 11.2023
- Recruited and onboarded candidates for a high volume company, ensuring a smooth transition to work by providing exceptional customer service and follow-up.
- Collaborated with hiring managers to meet staffing needs, maintaining excellent communication and coordination.
- Managed scheduling, candidate interactions, and follow-ups via Microsoft Teams, Outlook, SuccessFactors, and Calendly, demonstrating strong organizational skills.
- Fostered positive relationships with candidates, helping them navigate their job search while addressing any objections or concerns.
Airbnb Host
Airbnb
12.2018 - 10.2021
- Delivered exceptional guest experiences as an Airbnb Superhost, handling inquiries and providing clear communication before, during, and after stays.
- Managed guest bookings, turnover, and scheduling to ensure smooth operations and timely check-ins/outs.
- Resolved guest issues promptly and efficiently, demonstrating strong problem-solving and interpersonal skills.
Ticket and Season Pass Supervisor
Vail Resorts
11.2015 - 04.2019
- Supervised pass sales, group sales, and guest inquiries, ensuring high levels of customer service.
- Managed payroll, scheduling, and product promotions while collaborating with team members to ensure effective execution of daily operations.
- Organized and led team meetings, discussing upcoming promotions and events to meet operational goals.
Education
High School - Business Technology
Franklin County Tech School
College - Photography Major
Montserrat College Of Art
Skills
- Canva Design Proficiency
- Buildertrend Proficiency
- Visual Design Expertise
- Experience with ATS Implementation
- Proficient in Microsoft Office
- Proficient in Mac OS
- Proficient in Microsoft Teams
- Search Engine Optimization
- Experienced with QuickBooks Software
- Meeting Scheduling Expertise
- Bookkeeping
- Quickbooks
Fundraising
Fundraising Assistant, Skytown Preschool, Richmond, CA, 2021, Responsible for administering, coordinating, and promoting various fundraising efforts in the bay area.
Timeline
Bookkeeper
Bannon Custom Builders
10.2024 - Current
Talent Acquisition Specialist
Vail Resorts
08.2022 - 11.2023
Remote — Business Owner/Artist
Leccese Designs
01.2019 - Current
Airbnb Host
Airbnb
12.2018 - 10.2021
Ticket and Season Pass Supervisor
Vail Resorts
11.2015 - 04.2019
College - Photography Major
Montserrat College Of Art
High School - Business Technology
Franklin County Tech School
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