Summary
Overview
Work History
Education
Skills
Languages
Certification
Languages
References
Timeline
Generic

Julianna Martinez

Austin,Tx

Summary

Versatile and results-driven professional with a robust background in substance abuse treatment and client advocacy, notably at Briarwood Detox. Excelled in creating personalized detox plans, enhancing patient recovery, and fostering multicultural competence. Proven track record in improving patient engagement and safety, backed by strong skills in incident response and first aid. Demonstrates exceptional ability to motivate and support diverse clientele towards achieving their goals.

Overview

5
5
years of professional experience
1
1
Certification

Work History

RECOVERY ADVOCATE

Briarwood Detox
Austin, TX
01.2024 - Current
  • Monitored patients' well-being and reported changes or unusual behavior or physical illness to medical staff.
  • Assisted patients improve social relationships and engagement.
  • Conducted urine drug screens for accuracy of patient records.
  • Worked under supervision of professionals to update documentation, deliver care, and assist with discharge.
  • Assisted patients in developing personalized detox plans.
  • Advised medical personnel on the progress of each patient's detoxification plan.
  • Provided emotional support to patients during the process of detoxification.

Server

Bull and Bowl
Austin, TX
03.2024 - 09.2024
  • Delivered food orders promptly and courteously.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Assisted in training new servers.
  • Served food and beverages to patrons and confirmed complete orders.
  • Responded efficiently to guest inquiries and complaints in a professional manner.

Camp Counselor

Neuron Garage
Austin, TX
03.2022 - 07.2024
  • Provided first aid and responded to emergencies, maintaining camper safety as the top priority.
  • Collaborated with fellow counselors in planning fun evening events such as movie nights or talent shows.
  • Led educational workshops on environmental conservation, fostering a sense of responsibility and awareness among campers.
  • Facilitated group discussions and reflections, helping campers articulate their experiences and learn from one another.
  • Facilitated daily activities, ensuring a safe, inclusive, and fun environment for campers of diverse backgrounds.

Gymnastics Coach

KimsGym
Austin, TX
03.2022 - 07.2023
  • Developed and implemented rigorous practice routines to enhance player skills and promote teamwork.
  • Established clear benchmarks for performance and monitored individual and team progress.
  • Established injury prevention protocols and conducted regular safety drills to minimize risk.
  • Observed health and safety guidelines and protocols during practice sessions and game to help players avoid injuries.

Barista

Blenders & Bowls
Austin, TX
01.2022 - 01.2023
  • Managed cash register and processed transactions with accuracy and integrity.
  • Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
  • Coordinated with suppliers to ensure timely delivery of fresh coffee beans and other supplies.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.
  • Received and accurately processed customer payments.

Customer Sales Representative

State Farm Insurance Inc
Mcallen, TX
06.2020 - 07.2021
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Operated register, handled cash and processed credit card transactions.
  • Utilized problem-solving skills to resolve complex customer issues quickly.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Education

High School Diploma -

McAllen Memorial High School
McAllen, TX
01.2021

Some College (No Degree) - Psychology

St. Edwards University
Austin, TX

Skills

  • Substance abuse treatment
  • Incident response
  • Multicultural competence
  • Child development
  • Relapse prevention
  • 12-step programs
  • Professional boundaries
  • Client advocacy
  • Bussing and serving
  • Up-selling
  • POS system operation
  • Student motivation

Languages

  • English, Native
  • Spanish, Medium

Certification

  • Evidence-Based Addiction Counseling License (in progress)
  • Certified to conduct Addiction Severity Index (ASI) assessments
  • Cardiopulmonary Resuscitation (CPR) Certification for Adults and Pediatrics
  • First Aid Certification
  • Narcan Training Certification

Languages

English
Professional
Spanish
Limited

References

References available upon request.

Timeline

Server

Bull and Bowl
03.2024 - 09.2024

RECOVERY ADVOCATE

Briarwood Detox
01.2024 - Current

Camp Counselor

Neuron Garage
03.2022 - 07.2024

Gymnastics Coach

KimsGym
03.2022 - 07.2023

Barista

Blenders & Bowls
01.2022 - 01.2023

Customer Sales Representative

State Farm Insurance Inc
06.2020 - 07.2021

High School Diploma -

McAllen Memorial High School

Some College (No Degree) - Psychology

St. Edwards University

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Julianna Martinez