Julianna Mendoza
Rialto,CA
Summary
Dedicated customer service professional bringing strong problem-solving and communication skills developed in both fast and slow paced environments. Satisfies customers with exceptional service and support. Delivers quality assistance in line with company policies and customer expectations.
Overview
4
4
years of professional experience
Work History
Behavioral Interventionist
ACES
08.2024 - Current
- Partners with parents to create consistent routines and expectations across home and school settings, reinforcing desired behaviors more effectively.
- Improves behavioral outcomes by designing and implementing individualized intervention plans for students.
- Mediates conflicts through structured sessions.
Customer Service, Team Member
FedEx Office
07.2022 - 10.2023
- Accurately create and accept shipments while abiding by the company's shipping and customs policies/regulations
- Connect and collaborate with customers face to face, in order to create print orders while ensuring project specifications, needs, and deadlines are met
- Collaborate with National Fulfillment Centers and Graphics teams to produce orders of larger volumes
- Maintain customer feedback as a priority and improve customer satisfaction based on survey remarks
Merchandise Associate
HomeGoods
02.2021 - 05.2022
- Engage and interact with all customers to sustain a positive experience while maintaining a clean store environment
- Accurately ring customer purchases and returns while promoting credit and loyalty programs
- Process and prepare merchandise for the sales floor following company procedures and standards
- Initiate and engage in store recovery as needed
Education
General Education -
California State University San Bernardino
San Bernardino, CA12.2022
Diploma -
Etiwanda High School
Rancho Cucamonga, CA05.2021
Skills
- Time Management
- Embraces Teamwork
- Cash Handling
- Multitasking
- POS System Operation
- Positive Attitude
- Customer Service
- Excel
- Microsoft Office Suite
- Microsoft Outlook
References
- Rose Garcia, FedEx Manager, (909)-680-8884
- Linda Montesinos, HomeGoods Manager, (909)-987-4282
Timeline
Behavioral Interventionist
ACES
08.2024 - Current
Customer Service, Team Member
FedEx Office
07.2022 - 10.2023
Merchandise Associate
HomeGoods
02.2021 - 05.2022
Diploma -
Etiwanda High School
General Education -
California State University San Bernardino
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