Julianna Perez
Willimantic,CT
Summary
Compassionate and dependable individual with experience in delivering personalized support that meets each persons learning and behavioral needs. Strong communicator known for patience, adaptability, and building positive relationsips Commited to helping individuals feel supported and succeed.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Personal Care Assistant
Allied Community Services
Enfield, Connecticut
10.2021 - 02.2022
- Ensured client safety and comfort during mobility and transfer activities.
- Documented client progress and health changes for accurate reporting.
- Provided medication reminders to enhance adherence to prescribed schedules.
- Delivered emotional support through attentive listening and meaningful conversations.
- Monitored environments to respond promptly to emergencies, ensuring patient safety.
- Utilized adaptive equipment like wheelchairs, walkers, or canes as necessary.
Shift Leader
Wingstop
Storrs, Connecticut
09.2019 - 04.2020
- Implemented effective shift scheduling to optimize staff coverage during peak hours.
- Resolved operational issues swiftly to maintain service quality and customer satisfaction.
- Assisted in training new employees on shift operations.
- Supervised and led employees to maintain productivity and customer service levels.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Monitored employee performance to ensure compliance with company policies and procedures.
Shift Leader
Papa Gino's
Mansfield Center, Connecticut
02.2013 - 08.2019
- Resolved customer complaints promptly and professionally.
- Delegated tasks to employees and monitored activities and task completion.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Evaluated employee performance, delivering individualized feedback and praise.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
Education
Bachelor of Science - Developmental Psychology
Eastern Connecticut State University
Willimantic, CT05-2021
Associate of Arts - Liberal Arts
Quinebaug Valley Community College
Willimantic, CT05-2017
Skills
- Client safety and emergency response
- Progress documentation
- Adaptive equipment proficiency
- Customer service excellence
- Team leadership
- Empathetic communication
- Conflict resolution
- Observational skills
Certification
Certificate of Appreciation- Horizons/ ECSU Transition Education Partnership
Timeline
Personal Care Assistant
Allied Community Services
10.2021 - 02.2022
Shift Leader
Wingstop
09.2019 - 04.2020
Shift Leader
Papa Gino's
02.2013 - 08.2019
Bachelor of Science - Developmental Psychology
Eastern Connecticut State University
Associate of Arts - Liberal Arts
Quinebaug Valley Community College