Julianna Rivera
Hollywood,USA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Agent
K Legacies
03.2024 - 06.2025
- Resolved customer inquiries through effective communication via phone and email.
- Managed and documented customer interactions using CRM software to enhance service quality.
- Collaborated with team members to streamline support processes, improving response times.
- Trained new hires on customer service protocols and company policies for consistent performance.
- Developed and implemented strategies for handling escalated issues while maintaining satisfaction levels.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
Hostess
La Cote
07.2023 - 02.2024
- Monitored dining area conditions, ensuring cleanliness and adherence to health regulations.
- Assisted in planning special events, coordinating with various departments for seamless execution.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
Hostess
Corsair
01.2023 - 07.2023
- Managed guest seating and waitlists to optimize table turnover and enhance customer satisfaction.
- Trained new staff on best practices for guest interactions and service protocols.
- Collaborated with kitchen staff to ensure timely food delivery and address guest inquiries.
- Resolved customer complaints effectively, enhancing overall dining experiences and loyalty.
- Implemented reservation systems to streamline bookings and reduce wait times for guests.
- Developed strong relationships with regular customers, fostering a welcoming atmosphere and repeat visits.
Front Desk
AC Hotel
09.2021 - 12.2022
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Streamlined front desk operations for improved efficiency and guest experience.
- Assisted guests with special requests, ensuring a comfortable stay and positive feedback.
- Maintained an organized, welcoming lobby area to create a positive first impression for visitors.
- Handled phone calls and inquiries professionally, directing callers to appropriate departments as needed.
- Collaborated with housekeeping staff to ensure timely room availability for incoming guests.
- Accurately processed payments and balanced daily cash drawer, maintaining financial integrity at the front desk.
- Compiled weekly occupancy reports for management review, aiding in informed decision-making processes regarding staffing levels and promotions.
Sales / Customer Service
Burlington
02.2021 - 08.2021
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Developed strong rapport with customers, fostering loyalty and repeat business through attentive service.
- Assisted in inventory management tasks, ensuring accurate stock levels for optimal store performance.
- Handled customer returns efficiently, minimizing loss and maintaining customer satisfaction through effective communication skills.
- Demonstrated flexibility in adapting to fluctuating workloads, taking on additional responsibilities when needed without compromising quality of service.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
- Fostered top-quality service delivery by answering questions and solving problems related to product information, pricing and order fulfillments.
Assistant Manager/Cashier/Server
Charlies Ice Cream Shop
07.2020 - 07.2021
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Prevented loss by vigilantly monitoring potential theft or fraud situations in store.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Onboarded new employees with training and new hire documentation.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
High School Diploma -
Imater Preparatory Academy High School
Hialeah, FL06-2020
Skills
- Team player mentality
- High-frequency machine use
- Skincare product knowledge
- Extractions and pore cleansing
- Customized skincare plans
- Sanitization
- Social Media Marketing
- Eyebrow shaping and tinting
- Scheduling
- Makeup Application Techniques
- Customer Consultation
- Patience and composure
- Customer Service
- Documentation Training and mentoring
- Hospitality services
- Time Management
- Bilingual
- Organizational Skills
- Sales
- Cosmetology
- Communication Skills
Websites
Certification
Licensed Full Specialist
LANGUAGES
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Agent
K Legacies
03.2024 - 06.2025
Hostess
La Cote
07.2023 - 02.2024
Hostess
Corsair
01.2023 - 07.2023
Front Desk
AC Hotel
09.2021 - 12.2022
Sales / Customer Service
Burlington
02.2021 - 08.2021
Assistant Manager/Cashier/Server
Charlies Ice Cream Shop
07.2020 - 07.2021
High School Diploma -
Imater Preparatory Academy High School