Summary
Overview
Work History
Education
Skills
Websites
Certification
Major Research
Extra Curriculars
Community Service
Timeline
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Julianna Saval

South Lyon,MI

Summary

Results-oriented professional with a diverse background spanning leadership roles in team management, hospitality, and customer service. Leveraging extensive experience as a team lead, barista, and Wendy's team member, a unique blend of leadership, operational expertise, and a customer-centric approach is brought to the table. Skilled in overseeing daily operations, optimizing workflow efficiencies, and ensuring exceptional service delivery, poised to transition into a managerial role within the café industry. Proven ability to motivate teams, drive sales growth, and maintain high standards of quality and cleanliness make an ideal candidate for spearheading success in a café management position.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Master Barista

Starbucks
10.2022 - 03.2024
  • Optimized beverage presentation through creative garnishing techniques, elevating the visual appeal of each drink served.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.

Waitress

Lake Street Tavern, South Lyon
09.2023 - 11.2023
  • Promoted specials or upsold items effectively, increasing average check size and boosting overall sales revenue.
  • Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Establishment close Nov. 2023

Team Member

Wendys
04.2022 - 12.2022
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Barista

Biggby
02.2021 - 08.2021
  • Kept up-to-date with industry trends, incorporating new ideas into drink preparation and presentation.
  • Operated espresso machines and commercial coffee brewers to create beverages.

Front of House Worker

Ideal Bite Community Kitchen
09.2019 - 05.2020
  • Streamlined order processing for increased efficiency by quickly and accurately entering orders into POS system.
  • Accommodated any dietary restrictions or special requests made by patrons through effective communication with kitchen staff.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Worked food prep and catering.

Refereeing Soccer

Michigan Referee Comittee
01.2015 - 01.2017
  • Collaborated with other referees to ensure consistent application of rules across all games.
  • Enhanced game fairness by enforcing rules and regulations during various sports events.

Education

American High School Diploma -

Mercy High School
Farmington Hills, MI
06.2022

IE University
Segovia, Spain

Skills

  • Remote User Testing
  • Prototyping
  • Issue Resolution
  • Worked with photoshop
  • Design thinking
  • Experience in graphic design creating style guides, logos, icons, infographics etc with Adobe
  • User Research
  • Wireframing and Prototype Design
  • Customer Service
  • Interpersonal Communication
  • Troubleshooting

Certification

Thinkful UX/UI Design Certificate: Design Portfolio: https://juliannasaval.squarespace.com

Major Research

  • Co-director and script writer on short film "The Ostrich", Work with camera and sound equipment, organized shooting, collaborated on all things in the pre-production and production process.
  • Worked with clients to create short films, logos and infographics to raise awareness for students with diabetes in Castille y Leon.
  • Made a business presentation, created by my robotics business team, for the Engineering Inspiration Award to inspire young women to enter STEM curricula or encourage them to accomplish other goals in their life, in spite of obstacles.

Extra Curriculars

  • Robotics (2019, 2021) - won Engineering Inspiration and came in first place at Jackson, won Imagery Award at Worlds
  • Robotics Business Team Co-Leader (2020-2021)
  • Tri-M Music Honors Society (2018-2021)
  • Club Soccer (2018-2021) - Won Michigan State Cup in 2020

Community Service

  • Nazareth Farms, Appalachia, Virginia, Spent a week in Appalachia Virginia building viable permanent housing and working with homeowners to build morale.
  • Make A Difference Day, Detroit, Michigan, Volunteered annually with my school around Detroit Michigan to help clean up the area. This included cleaning up sidewalks, planting in a community garden, and joined the elderly to make gifts for children.

Timeline

Waitress

Lake Street Tavern, South Lyon
09.2023 - 11.2023

Master Barista

Starbucks
10.2022 - 03.2024

Team Member

Wendys
04.2022 - 12.2022

Barista

Biggby
02.2021 - 08.2021

Front of House Worker

Ideal Bite Community Kitchen
09.2019 - 05.2020

Refereeing Soccer

Michigan Referee Comittee
01.2015 - 01.2017

American High School Diploma -

Mercy High School

IE University
Julianna Saval