Julianna Soto
Scottsdale,Arizona
Summary
Results-driven professional with expertise in customer service, team leadership, and visual merchandising. Proven track record of improving service delivery and streamlining operations in high-pressure settings.
Overview
7
7
years of professional experience
Work History
Server
Ajo Al’s Mexican Cafe
Paradise Valley, Arizona
12.2025 - Current
- Greeted customers, answered inquiries, and recommended specials to increase customer satisfaction and drive sales.
- Managed time efficiently to balance multiple tables, ensuring timely service and positive dining experiences.
- Trained new servers to foster teamwork and elevate service standards.
- Collaborated with restaurant staff to streamline operations and enhance overall service quality.
Family Nanny
Brandon Robinson
Scottsdale, Arizona
09.2024 - Current
- Supervised daily activities for children, promoting a nurturing and supportive environment.
- Created safe environments that promoted emotional, social, and intellectual growth.
- Maintained clean, safe spaces that enhanced children's growth and development.
- Built strong relationships with families through open communication and positive feedback.
- Escorted families during trips, ensuring safety and consistent adherence to routines., ensuring consistent care and adherence to routines.
Barista
Dutch Bros
Scottsdale, Arizona
01.2022 - 04.2025
- Prepared and served coffee, espresso drinks, blended coffees, and teas efficiently.
- Provided exceptional customer service, contributing to positive customer experiences.
- Trained new baristas on beverage preparation techniques to ensure consistency.
- Responded promptly and professionally to customer inquiries, enhancing satisfaction.
- Applied upselling techniques to increase sales of bakery items, enhancing customer satisfaction.
- Built relationships with regular customers by recognizing preferences and anticipating needs, fostering loyalty.
Shift Leader
Ben And Jerry's Ice Creams
Yorktown, VA
06.2019 - 08.2021
- Trained staff on customer service techniques and product knowledge to enhance service quality.
- Supervised daily operations, enforcing safety protocols across all activities.
- Supervised team to create a positive and productive atmosphere, improving collaboration.
- Resolved customer complaints promptly, providing effective solutions to enhance satisfaction.
- Led team meetings to align on performance metrics and operational goals for better focus.
- Monitored stock levels and performed inventory audits to ensure product availability.
Education
Bachelor in Interdisciplinary Sciences - Fashion Design And Communications
Arizona State University
Tempe, AZ12-2025
Skills
- Visual merchandising
- Customer service and support
- Brand promotion
- Social media strategy
- Wardrobe styling
- Team leadership
- Effective communication
Timeline
Server
Ajo Al’s Mexican Cafe
12.2025 - Current
Family Nanny
Brandon Robinson
09.2024 - Current
Barista
Dutch Bros
01.2022 - 04.2025
Shift Leader
Ben And Jerry's Ice Creams
06.2019 - 08.2021
Bachelor in Interdisciplinary Sciences - Fashion Design And Communications
Arizona State University