Julianna Torres
Houston,TX
Summary
Reliable cashier with background in retail and customer service environments. Known for maintaining speed, accuracy and courtesy under pressure. Strengths include cash handling, POS systems operation, and exceptional customer interaction skills. Contribute to customer satisfaction improvement in previous roles by offering prompt, efficient service.
Overview
4
4
years of professional experience
Work History
Cashier
HEB Grocery Store
Houston, TX
08.2020 - Current
- Answered customer inquiries regarding store policies and procedures.
- Balanced daily transactions on a computerized point-of-sale system.
- Conducted price checks for special orders or discounts as requested by customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Resolved customer complaints professionally in accordance with company policy.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Followed company security procedures for handling large sums of money.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Education
Bachelor of Arts - Psychology
Texas State University
San Marcos, TX12-2026
Skills
- Product Recommendations
- POS Systems
- ID Verification
- Payment Processing
- Customer Service
- Customer Assistance
- Payment Collection
- Staff Training
- Loyalty Program Promotion
- Loss Prevention
- Writing and oral communication
- Teamwork and Communication
- Policy Reinforcement
- Stress Tolerance
- Decision-making skills
- Teamwork and Cooperation
- Time Management
Languages
English
Professional
Spanish
Limited
References
References available upon request.
Timeline
Cashier
HEB Grocery Store
08.2020 - Current
Bachelor of Arts - Psychology
Texas State University