Julian Ng
Kuala Lumpur,Malaysia
Summary
An ambitious and dedicated individual with a strong background in Market Research Industry spanning over 8 years of experience. Possessing excellent time management skills, are multilingual, hardworking. Also highly organized, and skilled in written and verbal communication in English, Malay, Mandarin & Cantonese. Able to effectively self-manage during independent projects, as well as collaborate as part of a productive team.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operations Manager, Report Liaison (HK & TW)
NielsenIQ Malaysia
04.2022 - 12.2023
- Managing and assigning new/change request from client to Reports team, ensuring that the final report achieved the expected standards
- Prepares Root Cause Analysis whenever necessary to address the issues encountered, liaising with all stakeholders on the Preventive Action Plan
- Delegating new directions or initiatives from the top management to the team
- Developed VBA Macro/tool to assist on BAU works that improved the efficiency of daily operations
- Managed 10 associates within the Reports team
Associate Production Manager
Kantar Worldpanel Malaysia
05.2016 - 05.2021
- Led a team of 8 production associates to complete weekly & monthly reporting deliveries on time
- Generates own reports for deliveries & is accountable for the entire team's delivery cycle & quality
- Pioneered the new deployment of methodology (online mobile tracking) in panel tracking & deliveries
Junior Operations Executive
The Nielsen Company (Malaysia)
03.2015 - 05.2016
- Managed Rolling Retail Establishment Survey (RRES) as Project Manager
- Generate analysis & reports for client servicing team to pitch new business revenues
- Editing, checking & testing questionnaires every cycle or if necessary within the cycle
Education
Diploma - Aviation Management
Cybernetics International College of Technology
12-2013
High School Diploma -
Methodist Boys Secondary School KL
12-2019
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Decision-Making
- Employee relations and conflict resolution
- Planning and Implementation
- Project Management
- MS Office
Accomplishments
- Reduced turnaround time from 2 hours to 30 seconds daily through the introduction of VBA macro developed by me
- Earned Star Employee Award twice in 2017 from Kantar Worldpanel for excellent management & deliveries for the panel expansion
- Promoted to Associate Production Manager from Senior Production Executive after 2 years with the company
- Supervised team of 10 associate in NielsenIQ, and 8 associates in Kantar Worldpanel
Certification
- Obtained Certificate of Estate Agent from Institut Penilaian Negara (INSPEN) on Sept 2019
Languages
English
Full Professional
Malay
Full Professional
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Timeline
Operations Manager, Report Liaison (HK & TW)
NielsenIQ Malaysia
04.2022 - 12.2023
Associate Production Manager
Kantar Worldpanel Malaysia
05.2016 - 05.2021
Junior Operations Executive
The Nielsen Company (Malaysia)
03.2015 - 05.2016
Diploma - Aviation Management
Cybernetics International College of Technology
High School Diploma -
Methodist Boys Secondary School KL
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