Julianne Arellano Barroso
Tempe,AZ
Summary
Resilient Service Associate with strong negotiation skills. Talented at handling stressful situations with professionalism. Excellent knowledge of products and superb organizational skills. Positive and upbeat with effective multitasking, time management and communication skills. Multilingual customer service professional with advanced Spanish and English abilities. Demonstrated success in making callers feel comfortable and resolving diverse issues. Highly-motivated employee with desire to take on new challenges. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Barista
Starbucks
Tempe, AZ
07.2023 - Current
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
Customer Service Representative
Sephora
Tempe, AZ
09.2021 - 07.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
High School Diploma -
Mcclintock High School
Tempe, AZ05-2022
Some College (No Degree) - Business
Arizona State University
Tempe, AZSkills
- Excellent Memory
- Customer Service
- Active Listener
- Remote Desktop Services And Support
- Technical Research
- Microsoft Access
- Positive Learning Environment
- Problem-Solving Skills
- Creative Problem-Solving
- Flexible Schedule
- Attention To Detail
- Planning Abilities
- Program Planning
- Computer Skills
- Bilingual Communication
- Critical Thinking Skills
- Teamwork And Collaboration
- Excellent Communication
- Bilingual fluency in Spanish and English
Languages
English
Full Professional
Spanish
Full Professional
Sign language
Limited
Timeline
Barista
Starbucks
07.2023 - Current
Customer Service Representative
Sephora
09.2021 - 07.2022
High School Diploma -
Mcclintock High School
Some College (No Degree) - Business
Arizona State University
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