Summary
Overview
Work History
Education
Skills
Timeline
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Julianne Loyd

West College Corner,IN

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Customer-focused professional with successful 10-year career in customer service. Dynamic successful applying customer relations and quick thinking/ problem solving in busy business environment.

Overview

9
9
years of professional experience

Work History

Assistant Manager

Circle K Convenience Store
01.2023 - 04.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.

Housekeeper

TriHealth- McCullough- Hyde Memorial Hospital
03.2018 - 12.2022
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.

Assistant Manager

Circle K Convenience Store
06.2015 - 03.2018
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Education

Associate Degree in General Studies - General Studies

Indiana University East
Richmond, IN
06.2010

High School Diploma -

Union County High School
Liberty, IN
06.2006

Skills

  • Money Handling
  • Customer Relations
  • Team motivation
  • Product and service knowledge
  • Staff Supervision
  • Workload Management
  • Retail Operations
  • Customer rapport
  • Sales Strategies
  • Customer Service
  • Team Leadership
  • Teamwork and Collaboration

Timeline

Assistant Manager

Circle K Convenience Store
01.2023 - 04.2024

Housekeeper

TriHealth- McCullough- Hyde Memorial Hospital
03.2018 - 12.2022

Assistant Manager

Circle K Convenience Store
06.2015 - 03.2018

Associate Degree in General Studies - General Studies

Indiana University East

High School Diploma -

Union County High School

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Julianne Loyd