Julianne McClure

• Researched and resolved billing discrepancies to enable accurate billing.
• Identified, researched, and resolved billing variances to maintain system accuracy and currency.
• Worked with multiple departments to check proper billing information.
• Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
• Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
• Developed and maintained billing procedures to make timely payments.
• Reduced errors in financial records by conducting regular audits of billed accounts.
• Contributed to improved financial reporting by reconciling discrepancies between invoiced amounts and actual payments received.
• Maximized revenue potential by identifying and resolving under-billed accounts.
• Ensured compliance with industry regulations by staying up-to-date on changes in billing rules and guidelines.
• Continuously updated billing policies and procedures, ensuring that the department remained agile in response to evolving business needs.

Generated monthly billing and posting reports for management review.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Utilized customer service software to manage interactions and track customer satisfaction.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.
• Developed customer service policies and procedures to meet and exceed industry service standards.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Investigated and resolved customer inquiries and complaints quickly.
• Met customer call guidelines for service levels, handle time and productivity.