MATTHEW SMITH
Port Jervis,NY
Summary
Experienced Information Technology professional with a proven track record of efficiently resolving technical issues. Skilled in troubleshooting hardware and software problems to ensure seamless system operation. Seeking a challenging IT position to utilize expertise and contribute to organizational success. Passionate about staying current with emerging technologies to provide innovative solutions for technical challenges.
Overview
10
10
years of professional experience
Work History
Senior IT Technician
Access Supports For Living
07.2024 - 03.2025
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
IT Technician
KDC/ONE
06.2021 - 04.2023
- Manage and maintain ticketing system. Resolve any issues that may arise that are submitted though email, phone, or in-person. Provide support to our Network Administrator's when requested. Provide Level 1 and Level 2 support for 350 end-users, while documenting fixes and potential trends. Refresh IT equipment with the yearly allotted budget.
Computer Help Desk Aide
Port Jervis School District
12.2019 - 02.2021
- Managing and maintaining the School District's website this includes; designing, adding content, removing old content, updating existing content, and posting these events on our social media platforms. Establishing and maintaining our applications within Class link which includes; establishing SSO (single sign on), deploying our applications within the correct groups, and rostering of said application. Assigning tickets to the proper technician within our ticketing system. Going out in the field to work on tickets when our staff needs assistance.
Help Desk Technician
Network Brainiacs
01.2018 - 02.2019
- Working and completing client tickets that come in Via phone or email with various technical difficulties. Managing and maintaining our client's networks using Continuum Endpoint System. Setting up various scan jobs including Virus, Malware, and Disk Cleanup. Making sure all the necessary patches are installed and updated. Updating Hardware and Software of all our end-user's. Researching new technologies that may help or improve our client's networks.
Technical Support Representative
Charter Communications
06.2015 - 12.2017
- Taking calls from customers who are experiencing technical difficulties with internet and VOIP phones. Diagnosing trends on calls to determine outages. Troubleshooting a wide variety of equipment such as modems, routers, cabling, tablets, printers, fax machines, computers, laptops, tablets, smartphones, Roku, Apple tv, MacBook, and operating systems. Maintain a diligent and professional manner while handling the customer's needs to remedy their problems.
- Business and Personal References available upon request.
Education
Associate of Specialized Technology Degree - Computer Networking Systems
ITT Technical Institute
Dunmore, PA06.2015
Skills
- Microsoft Office
- Microsoft Operating Systems
- Linux Operating Systems
- Microsoft Server 2003-2018
- Computer Hardware and Software installation
- Web Applications
- Creating and Managing Virtual Machines
- Networking
- Verbal and Written Communication Skills
- Help Desk
- Microsoft Windows
- SSO
- Active Directory
- Network Support
- LAN
- Software troubleshooting
- Virtualization
- VMWare
- WAN
- DHCP
- DNS
- Active Directory (6 years)
CUST
Authorized to work in the US for any employer
Timeline
Senior IT Technician
Access Supports For Living
07.2024 - 03.2025
IT Technician
KDC/ONE
06.2021 - 04.2023
Computer Help Desk Aide
Port Jervis School District
12.2019 - 02.2021
Help Desk Technician
Network Brainiacs
01.2018 - 02.2019
Technical Support Representative
Charter Communications
06.2015 - 12.2017
Associate of Specialized Technology Degree - Computer Networking Systems
ITT Technical Institute
Similar Profiles
MICHELLE MARTELLMICHELLE MARTELL
Regional Clinical Team Leader at Access Supports For LivingRegional Clinical Team Leader at Access Supports For Living
Vibha SoodVibha Sood
Accountant at Access: Supports For LivingAccountant at Access: Supports For Living
Lauren BecraftLauren Becraft
COMMUNITY HABILITATION WORKER at Access Supports For LivingCOMMUNITY HABILITATION WORKER at Access Supports For Living
Shannon McCooeyShannon McCooey
Online Shopping Clerk at ShopRiteOnline Shopping Clerk at ShopRite
Ashley CoshAshley Cosh
Sales Associate at Adult OutletSales Associate at Adult Outlet