MYISHA HARVEY
Chandler,AZ
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Senior IT Technician
Best Western Global Operations Center
01.2018 - Current
- Completed preventive maintenance on set schedules.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Organized work to meet demanding production goals.
Data Entry Specialist
JP Morgan Chase
11.2022 - 08.2023
- Completed data entry tasks with accuracy and efficiency of over 100 files daily.
- Compiled data and reviewed information for accuracy prior to input.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Maintained files, records and chronologies of entry activities.
- Completed data entry tasks with accuracy and efficiency.
Eligibility Specialist
Aetna, A CVS Health
01.2017 - 12.2018
- Resolved discrepancies with client applications to verify eligibility.
- Communicated with people from various cultures and backgrounds on application process.
- Processed and certified documents for accuracy and compliance with government regulations.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
Customer Services Representative
Home Depot Contact Center
11.2015 - 11.2017
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Offered competitive commercial banking solutions and retail financing options.
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
Education
High School Diploma -
Edison High School
Fresno, CASkills
- Email Support
- Salesforce
- Zendesk
- Creative Problem Solving
- Call Documentation
- Order and Refund Processing
- Data Entry
- CRM Software
- Live Chat Support
- Microsoft Office
- Billing
- Report Preparation
Timeline
Data Entry Specialist
JP Morgan Chase
11.2022 - 08.2023
Senior IT Technician
Best Western Global Operations Center
01.2018 - Current
Eligibility Specialist
Aetna, A CVS Health
01.2017 - 12.2018
Customer Services Representative
Home Depot Contact Center
11.2015 - 11.2017
High School Diploma -
Edison High School
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