Julianne Weisendanger
Rosemout,MN
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
30
30
years of professional experience
Work History
Account Executive/Sales
Tempco Manufacturing MN
09.2018 - 09.2020
- Sold Tempcos ability to produce quality stampings, tooling, and custom metal fabrication to large industrial companies
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Evaluated performance against goals and implemented appropriate development plans.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Demonstrated Tempocs capabilities by using samples, plant tours, and emphasizing the benefits Tempco could provide to the customer
- Developed and maintained relationships with customers via phone, customer visits and skype calls
- Quote prices and credit terms to new customers and do requotes for rerun jobs to reflect current pricing
- Entered all new and existing customer data
- Updated customer data base to reflect changes in customer status
- Changes updates within Tempo’s MRP system
- Prepared, entered and maintained sales contracts; work orders and job orders for purchase orders obtained
- Work with Production Manager, Estimating, Engineering and the Quality Manager on a daily basis
- Follow customer product from planning to completion and quality control, update customer of the status
- Responsible for estimating delivery date to customer based on knowledge of production lead-time
- Investigated and resolved customer issues with shipments and product delivery
- Ensured that all ISO9001 procedures are being followed
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Established and cultivated solid business relationships with new or existing customers.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
Building Secretary
Red Pine Elementary
06.2017 - 08.2018
- Responsible for all duties associated with student enrollment and withdrawal
- Conduct building tours to potential families enrolling, answer questions, provide resources, set up bus transportation
- Work daily with student information, transportation, and school Principle
- Responsible for entering all student incidents, accidents and behavior reports
- Mange and file all paperwork associated with enrollment, withdraw and student incidents
- In charge of Student Council Checking account; i.e., pay bills, deposits, and balance account every month
- Greet people entering office; provide positive and friendly customer service in person and over the phone
- Set up and maintain teacher groups and specialist classes in computer system
- Responsible for solving Synergy computer system issues or problems for teachers and staff
- Create, manage and reconcile all teacher and staff absences in ASOP attendance system daily
- Maintain calendar, update and send out weekly newsletter
- Maintain confidentiality regarding, students, staff and parents
- Correspondence and spreadsheets using Word, Excel and Outlook
- Daily attendance duties, which include but are not limited to: Entering daily attendance issue admit slips, tardy passes, bus slips
- Contact staff, parents and transportation regarding absences and/or tardiness
- Prepares reports (truancy, discipline)
- Screened visitors and issued badges to maintain safety and security.
- Kept reception area clean and neat to give visitors positive first impression.
- Managed filing system, entered data and completed other clerical tasks.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Responded to inquiries from callers seeking information.
Volunteer Coordinator
Woodland Elementary
05.2015 - 06.2017
- Set up, manage and update Woodlands Volunteer website
- Work with School staff and PTO committees to determine volunteer needs
- Recruit volunteers and staff all school events
- Preform background checks for all volunteers
- Mange and file all paperwork associated with volunteers
- Attend all School events staffed with volunteers
- Promote a safe, fun and organized environment for volunteers
- Managed and tracked volunteer hours and progress to support accurate documentation.
- Facilitated regular meetings with volunteers to provide feedback and discuss improvement opportunities.
- Worked with leadership staff and special committees to define volunteer mission and set standards.
- Managed volunteer calendar and verified coverage of key roles during volunteer unavailability.
- Developed and maintained relationships with local organizations to identify volunteer opportunities and resources.
- Coordinated and implemented special events for volunteer service appreciation.
- Collaborated with other departments to maximize impact of volunteer efforts.
- Established and maintained online portal to post volunteer opportunities and facilitate volunteer registration.
- Worked with program teams to identify and match volunteers with appropriate activities.
STAY AT HOME MOM
10.2005 - 06.2014
Account Manager/Inside sales
Greenlee Textron
10.2002 - 10.2005
- Handled all aspects of account management
- Implemented plan and development of new products from start to finish
- Worked with Planners and Engineers on quality and quantity requirements
- Traveled to Customer locations for monthly visits and meetings
- Mange and file all paperwork associated customer, liaison between Customer and Company
Account Manager
Rockford Products, LLC
08.1999 - 08.2003
- Develops and executes sales plans utilizing Rockford Products sales directives and guidelines to service existing accounts,
- Obtain orders, and establish new accounts
- Cultivates customer relationships by developing a deep knowledge of customer’s business
- Prepares sales proposals by quoting pricing, credit terms, estimated date of delivery to customer based on company’s production/delivery schedules and internal processes
- Follow customer product from planning to completion and quality control, update customer of the status
- Traveled to customer locations for monthly visits and meetings
- Handled all aspects of account management
Office Manager
South Atlantic Cold Storage
08.1996 - 08.1999
- Wide range of responsibilities include resource allocation, hiring, training and supervision of all office staff
- Creating and implementation of office procedures and processes,
- Coordinating all clerical staff and utilizing office equipment effectively
- Prepared financial reports and other daily, weekly and monthly reports needed by Senior Management
- Provided full administrative and secretarial support to the President, Vice President and Upper Management staff
- Carrying out staff appraisals, managing performance to directors and senior management
HR Generalist
Clinton Electronics Corporation
06.1990 - 08.1996
- Responsible for all Temporary Employee Payroll
- Interviewed temporary employees for warehouse positions
- Worked with Staffing companies to place employees
- Held orientation for new employees
- Responsibility for all new hire paper work, status changes, terminations
- Provided full administrative and secretarial support to the President, Vice President and Upper Management staff
Education
General Studies
Judson College
Business Degree - Business Communications
Rasmussen College
Skills
- Customer relationship building expert
- Strong time management skills and personal efficiency
- Discrete and Ethical
- Conflict Management and Problem Solving, Negotiation
- Review Contracts,
- Product and Service Management,
- Communication Skills,
- Customer Relationship Expert
- Expediting
- Collections
- Document Control
- Money Handling Abilities
- Records Preparation
- Critical Thinking
- Call Center Operations
- Shipping and Receiving Understanding
- Professional Telephone Demeanor
- Typing Proficiency
- Problem-Solving Ability
- Customer Consulting
- Membership Inquiries and Renewals
- Administrative and Office Support
- Calm and Professional Under Pressure
- Cultural Awareness
- Customer Account Management
- Invoice Preparation and Processing
- Proofreading
- Documentation
- Web Portals
- Investigate Claims
- Billing Error Resolution
- Productivity Standards
- Customer Service and Assistance
- Sales Report Generation
- Process Transactions
- Document and Records Management
- Understanding Customer Needs
- Brand Awareness
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Account Executive/Sales
Tempco Manufacturing MN
09.2018 - 09.2020
Building Secretary
Red Pine Elementary
06.2017 - 08.2018
Volunteer Coordinator
Woodland Elementary
05.2015 - 06.2017
STAY AT HOME MOM
10.2005 - 06.2014
Account Manager/Inside sales
Greenlee Textron
10.2002 - 10.2005
Account Manager
Rockford Products, LLC
08.1999 - 08.2003
Office Manager
South Atlantic Cold Storage
08.1996 - 08.1999
HR Generalist
Clinton Electronics Corporation
06.1990 - 08.1996
General Studies
Judson College
Business Degree - Business Communications
Rasmussen College
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