Julianne Wickline
Altamonte Springs,FL
Summary
Dynamic business leader with a proven track record in fostering effective communication and collaboration among business partners and operational stakeholders to develop strategies that mitigate loss while enhancing team member and customer experiences. Expertise includes data analysis, relationship building, safety consultation, and contingency planning, all aimed at ensuring business resiliency. Renowned for exercising discretion and integrity in handling confidential information, consistently delivering high-quality results that drive organizational success. Committed to leveraging extensive experience to create impactful solutions aligned with business objectives.
Overview
19
19
years of professional experience
1
1
Certification
Work History
District Asset Protection Manager
Burlington
10.2022 - Current
- Analyzed data from various sources to identify trends in theft or loss and implemented targeted solutions to address specific issues.
- Developed strong relationships with local law enforcement agencies to facilitate cooperation during investigations and enhance overall district security.
- Maintained a high level of awareness regarding industry trends in retail crime/security through participation in professional development events/conferences as well as independent research efforts.
- Coordinated with regional asset protection teams to share best practices, resources, and information on emerging threats or trends in retail crime.
District Asset Protection Manager
Old Navy
04.2015 - 08.2022
- Manage a team of 5-10 Asset Protection professionals through recruiting, coaching and development
- Implement Asset Protection strategies to achieve shrink goals and impact profitability
- Responsible for all investigations, operations, and training in respective AOR
- Work directly with all Asset Protection vendors, physical security, and contracted guards to ensure service level agreements are met and maintained
- Proactively work with store personnel and appropriate business partners to identify shortage opportunities and support with solutions
- Responsible for delivering Asset Protection training to District Managers, store management teams and other key field positions
- Conduct Internal investigations utilizing all available resources to identify and resolve Internal investigations
- Lead Organized Retail Crime Operations at various retail centers with participating retailers
Asset Protection Supervisor
Old Navy
08.2011 - 04.2015
- Oversee the implementation of awareness programs, conduct program evaluations in high shrink locations and low shrink as needed
- Identify employee dishonesty through internal investigations, assist upper management with case closure
- Work closely with the Organized Retail Crime department to combat external crime rings though the habitual offender program
- Educate store personnel on external crime techniques, trends and preventative measures
- Build partnerships within local law enforcement
- Recover assets through safe apprehensions and initiate prosecution per guidelines
Customer Operations Manager
Gap
05.2006 - 08.2011
- Recruit, hire, and develop highly productive store personnel
- Implement store action plans to maximize efficiency and productivity
- Create store schedules to support the trends of the business through effective planning
- Conduct store audits to ensure company and state/local guidelines are followed
- Lead the leadership team through store shortage programs to reduce shrink
- Promotes store loyalty program through excellent service
Education
High School Diploma -
Pine Bush High School
NY06.1998
Skills
- Wicklander-Zulawski Interview and Interrogation Techniques
- Certified ORC Leader – Gap Inc
Certification
- Wicklander-Zulawski Interview and Interrogation Techniques 05/2014
- Certified ORC Leader – Gap Inc. 09/2013
Timeline
District Asset Protection Manager
Burlington
10.2022 - Current
District Asset Protection Manager
Old Navy
04.2015 - 08.2022
Asset Protection Supervisor
Old Navy
08.2011 - 04.2015
Customer Operations Manager
Gap
05.2006 - 08.2011
High School Diploma -
Pine Bush High School